APAC End-User Experience Director - Automation-led

Syneos Health; Singapore; On-site; SGD 120,000 - 150,000; Full time

Job summary

Syneos Health based in Singapore is looking for a Director of End-User Technical Experience to lead technology services across the APAC region. This role focuses on enhancing end-user experience through operational maturity, innovative solutions, and a strong automation-first approach to support.

The ideal candidate will have over 12 years of relevant experience and a proven track record in managing IT support teams, with strong proficiency in current technology platforms and a focus on continuous improvement.

Qualifications

• Bachelor’s degree in information technology, Computer Science, or a related field.
• 12 years of experience in IT support and leadership experience managing regional support teams.
• Experience supporting Windows 11 and macOS environments.

Responsibilities

• Lead the regional support function delivering end-user technology services across APAC.
• Ensure effective resolution management and adherence to service levels.
• Champion an automation-first support strategy across operations.

Job description

Syneos Health based in Singapore is looking for a Director of End-User Technical Experience to lead technology services across the APAC region. This role focuses on enhancing end-user experience through operational maturity, innovative solutions, and a strong automation-first approach to support.

The ideal candidate will have over 12 years of relevant experience and a proven track record in managing IT support teams, with strong proficiency in current technology platforms and a focus on continuous improvement.