VP, EUC Delivery Lead

MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD is seeking a Senior EUS Leader to plan and drive the End User Services strategy across APAC. You will translate business needs into scalable EUS solutions and coordinate with regional and global teams.

Own the EUS planning lifecycle from demand registration and budgeting through roadmap governance and capacity planning. Lead transformational initiatives, mentor a high‑performing team, and report KPIs on uptime, user satisfaction, and cost savings.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering or related field; Advanced degree preferred (MBA).
• 10+ years in IT Service Delivery or End User Services with multinational/regional exposure.
• Deep knowledge of EUC, Microsoft 365, Windows security, zero-trust, collaboration tools, and endpoint security.

Responsibilities

• Plan and define EUS service strategy aligned with regional/global standards.
• Own the EUS planning lifecycle from demand to capacity planning and governance.
• Lead transformations, manage budgets, and ensure on-time delivery.
• Mentor EUS professionals and drive cross-functional collaboration.
• Develop relationships with senior executives across regional/global levels.

Skills

IT Service Delivery

End User Services

Project management

Stakeholder management

Leadership

Microsoft 365

Security and compliance

Vendor coordination

Education

Bachelor's degree in Information Technology or Computer Science or Engineering

MBA or similar advanced degree

Tools

ITIL

PMP

CSM

Job description

Responsibilities

• Working closely with Head of End User Services to plan and define EUS service strategy, aligning with regional and global standards. Develop service roadmaps that support business growth and incorporate innovation in user productivity, collaboration, and digital workplace transformation.
• Own the EUS planning lifecycle from annual demand registration and budget planning, through service roadmap development and portfolio/pipeline governance, to resource and capacity planning across all EUS services
• Serve as the EUS Business Enablement leader, bridging technology and business teams. Act as the primary liaison between end users (business units) and the IT EUS team, translating business requirements into practical EUS solutions.
• Oversee major EUS initiatives and projects from inception to completion. Provide hands‑on project leadership, ensuring on‑time delivery and effective resource management. Plan and manage project budgets, negotiate with global Head Office for support and resources.
• Inspire and mentor a team of skilled EUS professionals, fostering a culture of critical thinking, continuous learning, and service excellence. Champion cross‑functional collaboration and translating complex business needs into tangible technology outcomes.
• Cultivate good relationships with senior Business and IT executives at both regional and global levels.
• Develop and implement service improvement initiatives to drive enhancements in user experience, collaboration, mobility, performance, security, and service levels.
• Lead transformation efforts to modernise the end‑user environment and support APAC business growth.
• Ensure high operational reliability of EUS services. Implement robust risk management and compliance measures in end‑user environments, aligning with IT governance standards.
• Define clear KPIs and outcome metrics (e.g., service uptime, user satisfaction, incident resolution times, cost savings, etc.) for EUS initiatives that support business growth. Prepare and present regular status reports to stakeholders, demonstrating the business benefits delivered (such as improved productivity, risk mitigation, and cost efficiencies).
• Work closely with technical solution teams and other IT and business functions to align on EUS architecture, standards, and project execution. Drive change management and adoption of new end‑user technologies through effective communication and user engagement across APAC.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field. Advanced degree (MBA or similar)
• 10+ years in IT Service Delivery or End User Services roles, with significant experience in multinational/regional IT operations and project management ideally in a financial or enterprise environment. Prior experience as a team lead or manager with regional responsibility is required.
• Deep knowledge of End User Computing (EUC) and End User Services domains, including Microsoft 365 services, Windows client security (e.g., Intune, Endpoint management), remote access zero‑trust solutions (e.g., Zscaler Private Access), collaboration tools (Teams, Zoom, WebEx), and endpoint security technologies.
• Certifications like PMP/ITIL/CSM or relevant technical certificates (MS-900, MD-101, etc.)
• Solid critical thinking, strategic planning, and problem‑solving abilities.
• Demonstrated hands‑on leadership in driving complex IT projects and transformations to successful outcomes.
• Exceptional stakeholder management and communication skills.
• Proven track record of aligning technology services to business needs and delivering measurable business outcomes (growth enablement, efficiency gains, improved user satisfaction, regulatory compliance) through technology solutions.
• Must possess the ability to translate business requirements into technical solutions with a focus on results and value creation.
• High agility to work in a dynamic, fast‑paced environment with shifting priorities. A collaborative, proactive attitude, and resilience to manage unplanned tasks or urgent issues effectively.

EA License : 02C3423

EA Personnel : R22108699