APAC IT Support Lead — Regional Tech Excellence

Adyen

Singapore

Hybrid

SGD 120,000 - 180,000

Full time

2 days ago

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Job summary

Adyen is seeking a Regional IT Support Lead, APAC based in Singapore to lead a distributed team across Singapore and Bengaluru. You will set the IT support strategy, drive performance, and partner with regional leadership to improve the APAC IT experience.

You will combine people leadership with a strategic mindset, automating processes, and delivering end-to-end support improvements while maintaining high standards of technical resolution and employee experience.

Qualifications

2–5+ years of people management and leadership experience in an IT Support, technical support, engineering, or similar environment.
Proven ability to recruit, coach and mentor high‑performing teams.
Strong business acumen and ability to empower team in stakeholder interactions.

Responsibilities

Set the Vision for APAC IT support and align with global goals.
Lead a distributed team across SG and BLR, including hybrid engineers and support engineers.
Drive performance through clear goals, delegation, and Adyen leadership framework: Empower, Care, Act, Scale.
Deliver best-in-class IT support across APAC offices and automate repetitive tasks.
Coordinate project delivery, timelines, budgets, and unblock the team when needed.