APAC Delivery Excellence Leader — Tech COE

ServiceNow; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A global technology leader in Singapore is seeking a seasoned Delivery Excellence Leader to drive technical delivery across the APAC region. This pivotal role will oversee a high-performing team, ensuring operational excellence and customer success. Ideal candidates will have over 15 years of leadership experience in technical delivery, with a strong focus on customer satisfaction and business transformation. The position offers a dynamic environment where innovation and growth are prioritized.

Qualifications

• 15+ years of experience in technical delivery or professional services.
• Success in leading large organizations with 250+ personnel.
• Expertise in managing business metrics and customer satisfaction.

Responsibilities

• Develop and coach a high-performing technical team.
• Oversee all technical delivery services across the region.
• Drive operational excellence measured by revenue and CSAT.
• Collaborate with teams to align delivery with pipeline.
• Serve as a senior executive for escalations.
• Build a robust partner ecosystem for delivery.

Skills

Leadership

Technical proficiency

Operational discipline

Customer-centric mindset

Complex escalation management

Team building

Job description

A global technology leader in Singapore is seeking a seasoned Delivery Excellence Leader to drive technical delivery across the APAC region. This pivotal role will oversee a high-performing team, ensuring operational excellence and customer success. Ideal candidates will have over 15 years of leadership experience in technical delivery, with a strong focus on customer satisfaction and business transformation. The position offers a dynamic environment where innovation and growth are prioritized.