APAC Customer Onboarding Lead

Hoxhunt; Singapore; Hybrid; SGD 80,000 - 120,000; Full time

Benefits offered by this job

Competitive base salary

Performance-based annual bonus

Hybrid work setting

Office in Singapore

Healthcare benefits

Job summary

Hoxhunt is seeking a Customer Onboarding Manager to join our APAC Customer Success team. Based in Singapore, you will lead mid-market and SMB onboarding projects from kickoff through launch and handover, coordinating with Sales, CS, and the wider onboarding network to drive value.

You will guide technical setup for non-technical stakeholders and help shape scalable APAC processes. You will manage multiple implementations, ensure timelines, and drive change management to improve user adoption.

Qualifications

• 2+ years in customer onboarding, implementation, or SaaS roles.
• Proven ability to manage multiple projects in a fast-paced environment.
• Ability to discuss SaaS setups with non-technical stakeholders.
• Strong communication, proactive attitude, and stakeholder management.
• Collaborative mindset with Sales, CS, and cross-functional teams.

Responsibilities

• Own onboarding projects end-to-end from kickoff to handover.
• Manage multiple customer implementations with clear timelines.
• Guide customers through a standardized technical implementation process.
• Lead POC projects with clear success criteria and coordination.
• Drive change management to improve user adoption.
• Troubleshoot implementation challenges and involve specialists as needed.
• Define onboarding approaches based on customer goals and timelines.
• Collaborate with Sales, CS, and EMEA onboarding teams; act as a connector.
• Represent Hoxhunt in on-site APAC customer interactions.

Skills

Onboarding management

Project coordination

SaaS knowledge

Communication skills

Cross-functional collaboration

English & Mandarin

Education

Bachelor's degree or equivalent

Tools

M365

SSO

SCIM

CRM systems

Job description

Hoxhunt is seeking a Customer Onboarding Manager to join our APAC Customer Success team. Based in Singapore, you will lead mid-market and SMB onboarding projects from kickoff through launch and handover, coordinating with Sales, CS, and the wider onboarding network to drive value.

You will guide technical setup for non-technical stakeholders and help shape scalable APAC processes. You will manage multiple implementations, ensure timelines, and drive change management to improve user adoption.