APAC Customer Success Director — Hybrid, Growth Leader

Backbase; Singapore; Hybrid; MXN 1,649,000 - 3,299,000; Full time

Benefits offered by this job

Annual learning budget

Global exposure

Hybrid work model

Performance incentives

Job summary

Backbase is seeking a Customer Success Director to drive customer satisfaction and retention across the Kingdom of Saudi Arabia and neighboring markets. You will manage executive relationships, maximize value from Backbase’s Engagement Banking Platform, and lead regional advocacy and renewal efforts.

The role requires frequent travel within the region, a strong strategic mindset, and collaboration with Sales, R&D, and Services teams. Hybrid work model and global exposure are available.

Qualifications

• 10+ years in a customer-facing role in technology or software.
• Experience in consulting, delivery, or account management in enterprise settings.
• Strong ability to manage relationships with C-suite to program managers.

Responsibilities

• Develop and nurture long-lasting customer relationships across the region.
• Drive value realization, adoption, and license consumption with strategic plans.
• Collaborate with marketing to create case studies and advocacy materials.
• Gather feedback to inform product roadmap and feature requests with R&D.

Skills

Customer success

Relationship building

Stakeholder mgmt

Travel readiness

Communication skills

Arabic language

English language

Education

Bachelor's degree

Tools

CRM software

Job description

Backbase is seeking a Customer Success Director to drive customer satisfaction and retention across the Kingdom of Saudi Arabia and neighboring markets. You will manage executive relationships, maximize value from Backbase’s Engagement Banking Platform, and lead regional advocacy and renewal efforts.

The role requires frequent travel within the region, a strong strategic mindset, and collaboration with Sales, R&D, and Services teams. Hybrid work model and global exposure are available.