APAC SaaS Customer Success Lead

Linear; Singapore; Hybrid; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Equity

Meal stipend

Health coverage

Vacation policy

Parental leave

Job summary

Linear is seeking a Customer Success Manager for APAC, a remote-first company with an APAC office presence. The role focuses on onboarding new customers, delivering ongoing support and enablement, and fostering strong relationships to maximize Long-term value.

You will work with top APAC customers, act as the primary contact for inquiries, and advocate for customer needs internally with product, sales, and support teams.

Qualifications

• 5+ years relevant work experience in a technical customer-facing role.
• SaaS and startup experience required; able to thrive in a fast-paced, flexible environment.
• Strong organizational and time-management skills with the ability to handle multiple tasks and prioritize.

Responsibilities

• Develop and maintain strong relationships with key stakeholders at Linear’s APAC customers.
• Become a product expert and help customers use Linear to drive business outcomes.
• Lead onboarding and training on Linear’s features and best practices; expand usage within accounts.
• Be the voice of the customer, collaborating with product, sales, and support to drive improvements.

Skills

Relationship management

SaaS experience

Communication

Time management

Job description

Linear is seeking a Customer Success Manager for APAC, a remote-first company with an APAC office presence. The role focuses on onboarding new customers, delivering ongoing support and enablement, and fostering strong relationships to maximize Long-term value.

You will work with top APAC customers, act as the primary contact for inquiries, and advocate for customer needs internally with product, sales, and support teams.