APAC Customer Success Director – Travel‑Heavy Growth

Backbase SG; Singapore; On-site; SGD 180,000 - 280,000; Full time

Job summary

Backbase is seeking a Customer Success Director to spearhead the APAC region, driving customer satisfaction and value realization across engagements with banking clients. The role emphasizes executive relationship management, adoption, and ARR growth, with frequent travel within APAC and collaboration across Sales, R&D, Services, and partner networks.

You will lead strategic account plans, foster advocacy, and ensure that customers derive maximum value from Backbase's Engagement Banking

Qualifications

• 10+ years in customer-facing roles in APAC, focused on customer success.
• Strong stakeholder management and cross-functional collaboration.
• Experience in banking/financial services is a plus.

Responsibilities

• Develop and nurture relationships with key customers in APAC.
• Engage with senior stakeholders to align goals with Backbase solutions.
• Identify opportunities to maximize product adoption and license consumption.
• Drive renewals and expand ARR with Sales.
• Collaborate with Marketing for case studies and advocacy.

Skills

Relationship-building

Executive communication

APAC experience

Strategic thinking

Data-driven

Education

Bachelor's degree

Tools

CRM systems

Job description

Backbase is seeking a Customer Success Director to spearhead the APAC region, driving customer satisfaction and value realization across engagements with banking clients. The role emphasizes executive relationship management, adoption, and ARR growth, with frequent travel within APAC and collaboration across Sales, R&D, Services, and partner networks.

You will lead strategic account plans, foster advocacy, and ensure that customers derive maximum value from Backbase's Engagement Banking