APAC Customer Success Director - Enterprise Software

enuit pte. ltd.; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

Enuit is seeking a Director, APAC Customer Success & Service Center (CSSC) to lead post-Go-Live customer success and application support across the Asia-Pacific region. You will oversee customer service quality, incident management, and continuous improvement for ENUIT's enterprise software customers.

The role requires building and guiding the APAC CSSC team, coordinating with cross-functional groups, and driving customer health, retention, and long-term relationships in a dynamic,

Qualifications

• Bachelor’s Degree in Business, IT, Engineering or related field.
• 8–10 years or more in enterprise software, customer success, application support, managed services or consulting; or at least 5 years in software technology within APAC CTRM market.
• Experience in leading customer-facing or support teams.
• Strong communication, stakeholder management and problem-solving skills.
• Fluent English in speaking and writing.
• Able to work in a multicultural APAC environment.
• Willing to travel within the region.

Responsibilities

• Lead APAC customer success and application support activities after system Go-Live.
• Maintain regular communication with customers and monitor overall customer health and satisfaction.
• Manage customer incidents, service requests and escalations.
• Coordinate with Delivery, Product, Technical and Development teams to resolve customer issues.
• Monitor service levels, support backlog and critical production issues.
• Conduct regular customer service reviews and follow up on improvement actions.
• Support smooth transition of customers from project implementation to ongoing support.
• Build and manage the APAC CSSC team and continuously improve support processes.
• Identify recurring issues and drive root-cause analysis and preventive actions.
• Support customer retention, system adoption and long-term customer relationships.

Skills

Leadership

Communication

Stakeholder management

Problem solving

English

CTRM/ETRM

Travel

Multicultural environment

Education

Bachelor’s Degree in Business, IT, Engineering

Job description

Enuit is seeking a Director, APAC Customer Success & Service Center (CSSC) to lead post-Go-Live customer success and application support across the Asia-Pacific region. You will oversee customer service quality, incident management, and continuous improvement for ENUIT's enterprise software customers.

The role requires building and guiding the APAC CSSC team, coordinating with cross-functional groups, and driving customer health, retention, and long-term relationships in a dynamic,