APAC CS Manager: Drive Adoption & Success for SaaS

MadeInCart Technologies Pvt Ltd; Singapore; Hybrid; SGD 90.000 - 150.000; Vollzeit

Benefits dieser Stelle

Competitive salary and equity

Employee-friendly equity terms

Daily meal and coffee stipend

Health coverage

5 weeks paid vacation

4 months paid parental leave

Paid month off after 4 years & every 2

Regular team events and off-sites

Zusammenfassung

Linear, a remote-first company, is seeking an experienced Customer Success Manager to manage top APAC accounts. The role blends remote work with 2–3 days per week in the APAC office, closely collaborating with sales and regional teams to onboarding, support, and enablement, driving retention and value realization across customer organizations.

You will partner with Product and Engineering to address challenges, expand usage, and ensure customer success.

Qualifikationen

• 5+ years of customer-facing experience in a technical role.
• SaaS or startup experience required; comfortable in a fast-paced, flexible environment.
• Strong organizational and time-management skills with the ability to multi-task.
• Excellent verbal and written communication; ability to explain complex concepts clearly.
• Experience collaborating with product and engineering teams is a plus.

Aufgaben

• Develop and maintain relationships with Linear's APAC top customers; be the primary contact for inquiries and feedback.
• Become a product expert to help customers achieve business outcomes with Linear.
• Lead onboarding and training, drive adoption of Linear within accounts.
• Advocate for customer needs internally and partner with cross-functional teams to drive product improvements.

Kenntnisse

CSM experience

SaaS startup

Time management

Clear communication

Product collaboration

Jobbeschreibung

Linear, a remote-first company, is seeking an experienced Customer Success Manager to manage top APAC accounts. The role blends remote work with 2–3 days per week in the APAC office, closely collaborating with sales and regional teams to onboarding, support, and enablement, driving retention and value realization across customer organizations.

You will partner with Product and Engineering to address challenges, expand usage, and ensure customer success.