APAC Customer Solutions Leader — Revenue Growth

FedEx; Singapore; On-site; SGD 350,000 - 900,000; Full time

Job summary

FedEx is seeking a Managing Director, Solutions Design and Implementation to lead the APAC Customer Solutions organization and drive profitable revenue growth through differentiated, high-value, customized customer solutions.

The role collaborates with cross-functional teams to develop end-to-end solutions for regional customers, prioritizes initiatives, and strengthens capabilities across APAC while leading strategic growth areas such as Global Air Freight and Healthcare.

Qualifications

• Bachelor's degree required; MBA or equivalent preferred.
• 10+ years of progressive commercial, solution design or supply chain leadership experience, ideally within logistics, transportation, e-commerce or contract logistics.
• Proven experience leading multi-country solutioning, sales engineering, consulting or commercial organizations across Asia Pacific.
• Strong track record of designing and commercializing integrated customer solutions that deliver profitable growth, operational value and measurable customer outcomes.
• Strong business acumen, strategic thinking, executive presence, stakeholder management and communication skills in a highly matrixed regional and global environment.

Responsibilities

• Lead the APAC Customer Solutions strategy and organization in support of regional growth priorities.
• Set clear priorities and strengthen the quality, consistency, and speed of solution development across APAC.
• Partner with Sales and cross-functional leads to develop differentiated and customized solutions for complex customer needs and strategic opportunities.
• Drive growth across key areas including Global Air Freight, premium B2B, specialized B2C, and priority industry verticals, ensuring solutions are commercially viable and operationally practical.
• Build strong relationships with senior customer stakeholders and lead key customer discussions, solution workshops, and strategic opportunities.
• Lead major regional initiatives that support customer growth and strengthen FedEx capabilities, including Global Air Freight, Healthcare, Sustainability, and Cross-OpCo collaboration.
• Work closely with Sales, Marketing, Operations, Customer Experience, Revenue Services, Technology, Finance, and other teams to develop and deliver end-to-end customer solutions.
• Collaborate with Customer Solutions teams across other regions to support global customers, share best practices, and ensure solutions can be delivered effectively.
• Lead, coach, and develop the APAC Customer Solutions team, building strong commercial, technical, consultative, and leadership capabilities.
• Build a strong leadership pipeline and foster a culture of customer focus, collaboration, performance, innovation, and integrity.

Skills

Leadership

Strategic thinking

Stakeholder management

Communication

Cross-functional collaboration

Education

Bachelor's degree

MBA preferred

Job description

FedEx is seeking a Managing Director, Solutions Design and Implementation to lead the APAC Customer Solutions organization and drive profitable revenue growth through differentiated, high-value, customized customer solutions.

The role collaborates with cross-functional teams to develop end-to-end solutions for regional customers, prioritizes initiatives, and strengthens capabilities across APAC while leading strategic growth areas such as Global Air Freight and Healthcare.