MD, Solutions Design and Implementation

FedEx Express México; Singapore; On-site; SGD 230,000 - 300,000; Full time

Job summary

FedEx Express in APAC seeks a senior leader to design and implement customer solutions across Asia Pacific. You will lead multi-country solution design, sales engineering, and commercial teams to deliver integrated, profitable growth and cross-functional impact.

You will partner with Sales, Operations and Finance to drive strategic initiatives, stakeholder engagement and measurable outcomes within a highly matrixed regional and global environment.

Qualifications

• Bachelor’s degree required; MBA or equivalent preferred.
• 10+ years of progressive commercial, solution design or supply chain leadership experience.
• Proven experience leading multi-country solutioning, sales engineering, consulting or commercial organizations across Asia Pacific.
• Strong business acumen, strategic thinking, executive presence, stakeholder management and communication skills in a highly matrixed regional and global environment.

Responsibilities

• Lead the APAC Customer Solutions strategy and organization to support regional growth priorities.
• Drive growth across key areas including Global Air Freight, premium B2B, specialized B2C, and priority industries.
• Build strong relationships with senior customer stakeholders and lead discussions, solution workshops, and opportunities.
• Lead regional initiatives such as Global Air Freight, Healthcare, Sustainability, and Cross-OpCo collaboration.
• Collaborate with Sales, Marketing, Operations, Finance and other teams to deliver end-to-end solutions.
• Develop a strong leadership pipeline and foster a culture of customer focus and integrity.

Skills

Solution design

Sales engineering

Consulting

Strategic thinking

Stakeholder management

Communication

Commercial leadership

Education

Bachelor's degree

MBA

Job description

At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world’s GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. At FedEx, we are as diverse as the world we serve. We leverage our diverse talents, experiences and ideas to be more responsive to customer challenges, spark creative solutions, and adapt to change. FedEx is an equal opportunity / affirmative action employer (minorities/females/disability/veterans) committed to a diverse workforce. What can you expect as a FedEx team member?

Career Mobility and Development:

When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.

Total Compensation and Benefits Package:

We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

Equal Opportunities

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity. We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

MD, Solutions Design and Implementation Knowledge, Skills and Abilities:

Bachelor’s degree required; MBA or equivalent preferred. 10+ years of progressive commercial, solution design or supply chain leadership experience, ideally within logistics, transportation, e-commerce, contract logistics or related industries. Proven experience leading multi-country solutioning, sales engineering, consulting or commercial organizations across Asia Pacific and supporting complex enterprise or strategic accounts. Strong track record of designing and commercializing integrated customer solutions that deliver profitable growth, operational value and measurable customer outcomes. Strong business acumen, strategic thinking, executive presence, stakeholder management and communication skills in a highly matrixed regional and global environment.

Essential Duties / Responsibilities:

• 1. APAC Customer Solutions Leadership Lead the APAC Customer Solutions strategy and organization in support of regional growth priorities. Set clear priorities and strengthen the quality, consistency, and speed of solution development across APAC.
• 2. Revenue Growth & Customer Solutions Partner with Sales and cross-functional leads to develop differentiated and customized solutions for complex customer needs and strategic opportunities. Drive growth across key areas including Global Air Freight, premium B2B, specialized B2C, and priority industry verticals, ensuring solutions are commercially viable and operationally practical.
• 3. Strategic Customer & Industry Engagement Build strong relationships with senior customer stakeholders and lead key customer discussions, solution workshops, and strategic opportunities. Use customer, industry, and competitor insights to identify new growth opportunities and strengthen FedEx solutions.
• 4. Strategic Initiatives & Innovation Lead major regional initiatives that support customer growth and strengthen FedEx capabilities, including Global Air Freight, Healthcare, Sustainability, and Cross-OpCo collaboration. Encourage practical innovation and identify solutions that can be expanded across customers, markets, and industries.
• 5. Cross-Functional & Global Collaboration Work closely with Sales, Marketing, Operations, Customer Experience, Revenue Services, Technology, Finance, and other teams to develop and deliver end-to-end customer solutions. Collaborate with Customer Solutions teams across other regions to support global customers, share best practices, and ensure solutions can be delivered effectively.
• 6. People & Organizational Leadership Lead, coach, and develop the APAC Customer Solutions team, building strong commercial, technical, consultative, and leadership capabilities. Build a strong leadership pipeline and foster a culture of customer focus, collaboration, performance, innovation, and integrity. Ensure all organizational activities are conducted to the highest ethical, professional, and integrity standards, in alignment with FedEx values, policies, and applicable requirements.

Job Posting End Date: 2026-09-30