APAC Customer Service Senior Specialist — Middle Office

Suzano International; Singapore; Presencial; SGD 120.000 - 170.000; Jornada completa

Descripción de la vacante

Suzano International is seeking a Customer Service Senior Specialist (Middle Office) to join the APAC team in Singapore. This role bridges customer-facing and back-office operations, overseeing workflows and ensuring smooth front-to-back processes.

You will report to the APAC Customer Service Coordinator. The ideal candidate has a minimum of 8 years in trading operations or sales support, with direct experience in commodity trading or the chemical industry, and excellent written and spoken

Formación

• Bachelor's degree in English, International Trade, Logistics or related field.
• Minimum 8 years of experience in trading operations or sales/customer service support.
• Direct experience in commodity trading or chemical industry preferred.

Responsabilidades

• Apply and renew customer credit limits; obtain financials from customers and sales; submit to Credit team.
• Coordinate with Planning, Logistics, Back Office and other teams on orders and shipments; monitor order execution and handle complaints.
• Draft PSA/agency agreements; negotiate terms and drive contract signature.
• Monitor end-to-end operational flow; report findings and propose improvements.
• Support reporting, system improvements and contract governance initiatives.
• Accept additional tasks and projects from the Line Manager.

Conocimientos

Written English

Spoken English

Communication

Organization

Multitasking

Adaptability

Learning agility

Responsibility

Learning agility

Educación

Bachelor's degree in English, International Trade, Logistics or related field

Herramientas

Excel

PowerPoint

Descripción del empleo

Suzano International is seeking a Customer Service Senior Specialist (Middle Office) to join the APAC team in Singapore. This role bridges customer-facing and back-office operations, overseeing workflows and ensuring smooth front-to-back processes.

You will report to the APAC Customer Service Coordinator. The ideal candidate has a minimum of 8 years in trading operations or sales support, with direct experience in commodity trading or the chemical industry, and excellent written and spoken