Customer Service Senior Specialist– Middle Office (APAC)

Suzano International; Singapore; On-site; SGD 120,000 - 170,000; Full time

Job summary

Suzano International is seeking a Customer Service Senior Specialist (Middle Office) to join the APAC team in Singapore. This role bridges customer-facing and back-office operations, overseeing workflows and ensuring smooth front-to-back processes.

You will report to the APAC Customer Service Coordinator. The ideal candidate has a minimum of 8 years in trading operations or sales support, with direct experience in commodity trading or the chemical industry, and excellent written and spoken

Qualifications

• Bachelor's degree in English, International Trade, Logistics or related field.
• Minimum 8 years of experience in trading operations or sales/customer service support.
• Direct experience in commodity trading or chemical industry preferred.

Responsibilities

• Apply and renew customer credit limits; obtain financials from customers and sales; submit to Credit team.
• Coordinate with Planning, Logistics, Back Office and other teams on orders and shipments; monitor order execution and handle complaints.
• Draft PSA/agency agreements; negotiate terms and drive contract signature.
• Monitor end-to-end operational flow; report findings and propose improvements.
• Support reporting, system improvements and contract governance initiatives.
• Accept additional tasks and projects from the Line Manager.

Skills

Written English

Spoken English

Communication

Organization

Multitasking

Adaptability

Learning agility

Responsibility

Learning agility

Education

Bachelor's degree in English, International Trade, Logistics or related field

Tools

Excel

PowerPoint

Job description

Suzano is a global leader in biobased solutions and one of the world's largest producers of market pulp. Our renewable, eucalyptus-based materials and paper products reach customers around the world, and we are committed to growing responsibly with people and the planet.

The role

We are looking for a Customer Service Senior Specialist (Middle Office) to join our Asia-Pacific team in Singapore. This role is a key middle office function that bridges customer-facing and back-office operations, providing operational oversight and enabling a smooth front-to-back workflow across the APAC commercial business. You will report to the APAC Customer Service Coordinator.

What you'll do

• Apply and renew customer credit limits as needed — request the required information and financial statements from customers and sales, submit applications to the Credit team and follow up on the analysis results.
• Coordinate closely with Planning, Logistics, Back Office and other cross-functional teams on order and shipment matters; monitor order execution, manage customer complaints and claims, and take appropriate action.
• Draft PSA / agency agreements, negotiate the detailed terms with customers and agencies, and drive the internal process through to signature.
• Monitor the end-to-end operational flow, report on it and propose solutions for continuous improvement.
• Support reporting, system improvement and contract governance initiatives.
• Take on additional tasks and projects assigned by the Line Manager.

What we're looking for

• Bachelor's or college degree in English, International Trade, Logistics or a related field.
• Minimum 8 years of experience in trading operations, or in sales / customer service support.
• Direct experience in commodity trading or the chemical industry.
• Excellent written English and fluent spoken English.
• Strong communication, organizational and multitasking skills, with a high sense of responsibility.
• A quick learner who adapts well to new situations.

Nice to have

• Advanced Excel and PowerPoint skills.
• Experience in the metals or chemicals industry.
• Prior exposure to trade operations in the commodity trading industry.

Job details

• Reports to: APAC Customer Service Coordinator