APAC CSM: Enterprise Accounts, Onboarding & Adoption

Magnific; Singapore; Sur place; SGD 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Private health insurance

Remote-friendly environment

Learning & development budget

Birthday day off

Résumé du poste

Magnific is seeking a Customer Success Manager to own APAC customer relationships, focusing on Singapore. You will drive adoption, ensure value realization, and embed Magnific into customers' workflows. Remote in Singapore with a flexible hybrid model for the right candidate.

You will manage enterprise accounts, lead onboarding, monitor health, and partner with Sales on renewals and expansion, while representing APAC needs to Product.

Qualifications

• Fluent in English; proficiency in Japanese or Korean is highly desirable.
• Solid experience in Customer Success or Account Management within a B2B SaaS/tech company.
• Experience managing enterprise or strategic accounts.
• Strong track record of driving product adoption and customer outcomes.
• Understanding of the customer journey from onboarding to embedded usage.
• Good knowledge of the APAC market and enterprise buyers.
• Comfortable in a fast-paced, scaling environment with building opportunities.

Responsabilités

• Own the APAC customer portfolio end to end across Singapore and other countries.
• Drive product adoption and help customers maximize value from Magnific.
• Lead onboarding and enablement from kickoff to embedded use.
• Monitor account health, identify risks, and deepen adoption opportunities.
• Collaborate with Sales and Account Management on renewals and expansion.
• Be the voice of APAC customers with Product for feedback and needs.
• Contribute to the Customer Success playbook as Magnific scales.

Connaissances

English fluency

Japanese or Korean proficiency

Customer Success / Account Management

Enterprise account experience

Product adoption & outcomes

Customer journey knowledge

APAC market knowledge

Thrives in fast-paced environments

Description du poste

Magnific is seeking a Customer Success Manager to own APAC customer relationships, focusing on Singapore. You will drive adoption, ensure value realization, and embed Magnific into customers' workflows. Remote in Singapore with a flexible hybrid model for the right candidate.

You will manage enterprise accounts, lead onboarding, monitor health, and partner with Sales on renewals and expansion, while representing APAC needs to Product.