Customer Success Manager, APAC Singapore →

Linear; Singapore; Hybrid; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Equity

Meal stipend

Health coverage

Vacation policy

Parental leave

Job summary

Linear is seeking a Customer Success Manager for APAC, a remote-first company with an APAC office presence. The role focuses on onboarding new customers, delivering ongoing support and enablement, and fostering strong relationships to maximize Long-term value.

You will work with top APAC customers, act as the primary contact for inquiries, and advocate for customer needs internally with product, sales, and support teams.

Qualifications

• 5+ years relevant work experience in a technical customer-facing role.
• SaaS and startup experience required; able to thrive in a fast-paced, flexible environment.
• Strong organizational and time-management skills with the ability to handle multiple tasks and prioritize.

Responsibilities

• Develop and maintain strong relationships with key stakeholders at Linear’s APAC customers.
• Become a product expert and help customers use Linear to drive business outcomes.
• Lead onboarding and training on Linear’s features and best practices; expand usage within accounts.
• Be the voice of the customer, collaborating with product, sales, and support to drive improvements.

Skills

Relationship management

SaaS experience

Communication

Time management

Job description

At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires.

Founded in 2019, Linear has become the platform of choice for more than 40,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship.

We’re looking for a Customer Success Manager to help manage relationships with Linear’s top customers in the APAC region. As a part of the early team, you’ll play a pivotal role in laying the foundation and setting up best practices. You will champion our customers’ needs and ensure they realize the full value of Linear across their organization. Your role will involve onboarding new customers, delivering ongoing support + enablement, and fostering strong relationships to drive customer satisfaction and retention.

While Linear is a remote-first company across the US and Europe, this role in APAC is office based 2–3 days per week, as this role will be closely connected to in-person collaboration with our growing sales presence in the region.

What you'll do

Develop and maintain strong relationships with key stakeholders at Linear’s largest customers in APAC - act as the primary point of contact for customer inquiries, concerns, and feedback

Become a product expert and help customers use Linear to drive business outcomes

Drive customer onboarding and training on Linear’s features and best practices; continually strive to expand the usage and adoption of Linear within accounts

Be the voice of the customer; advocate for customer needs internally, collaborating with product, sales, and support teams to address challenges and drive enhancements in the product

What we're looking for

5+ years relevant work experience in a technical customer-facing role

SaaS and start up experience a must; comfortable working and adapting in a fast paced and flexible environment

Strong organizational and time management skills with the ability to handle multiple tasks and prioritize effectively

Excellent verbal and written communication skills with the ability to articulate complex concepts clearly and effectively

Previous experience working with product + engineering teams and/or developer tools is preferred

What we offer

We're a small, focused team that cares deeply about the quality of our work and the people we do it with. Here's what you can expect:

Competitive salary and equity

Employee-friendly equity terms including early exercise in the US and extended exercise windows

Daily meal and coffee stipend on every workday

Health coverage (based on country requirements)

5 weeks paid vacation, plus local statutory holidays

4 months paid parental leave

Paid month off after 4 years & every 2 years thereafter

Linear is an equal opportunity employer. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.