APAC After Sales & Service Operations Lead

CLARIST RESOURCES PTE. LTD.; Singapore; On-site; SGD 120,000 - 190,000; Full time

Job summary

CLARIST RESOURCES PTE. LTD. seeks an experienced APAC After Sales & Service Operations Manager to lead its Singapore-based regional hub.

You will drive service quality, workshop performance, and customer experience across Southeast Asia while supporting capability development and business growth. The role requires 8–10 years in after sales/service operations, with a strong track record in leadership, budgeting, forecasting and process improvement.

Qualifications

• Bachelor's degree or equivalent in business/engineering/operations.
• 8–10 years in after sales service or service operations roles.
• Experience leading medium to large regional or multinational teams.
• Strong focus on operational excellence, performance management and process improvement.
• Budgets, forecasting, and resource planning experience.

Responsibilities

• Lead regional after sales operations including workshop operations, customer service administration and training functions.
• Drive service quality, turnaround time, workshop capacity and resource planning to achieve operational excellence.
• Oversee regional customer service hub and ensure consistent after sales standards across Southeast Asia.
• Support authorised repair centres and align with regional service standards.
• Analyze KPIs, identify improvement opportunities and implement continuous improvement initiatives.
• Manage budgeting, forecasting, workforce planning, and performance reporting.
• Lead talent development, coaching and engagement across multidisciplinary teams.
• Partner with regional and global stakeholders to support strategic after sales initiatives and transformation projects.
• Ensure compliance with quality standards, governance, controls, audits and risk management.

Skills

Regional ops leadership

Workshop management

Customer service ops

Budgeting & forecasting

Stakeholder management

Operational excellence

Education

Bachelor's degree in Business Administration/Engineering/Operations

Job description

CLARIST RESOURCES PTE. LTD. seeks an experienced APAC After Sales & Service Operations Manager to lead its Singapore-based regional hub.

You will drive service quality, workshop performance, and customer experience across Southeast Asia while supporting capability development and business growth. The role requires 8–10 years in after sales/service operations, with a strong track record in leadership, budgeting, forecasting and process improvement.