APAC Customer Experience Lead - Regional Ops & Team Coach

Manpower Staffing Services (Singapore) Pte Ltd; Singapore; Vor Ort; SGD 60.000 - 82.000; Vollzeit

Zusammenfassung

Manpower Staffing Services (Singapore) Pte Ltd is seeking a Customer Experience Supervisor to lead a small team and support customers across Asia Pacific. The role involves hands-on operational involvement in order fulfilment and service delivery within a fast-paced B2B environment.

You will coach a team, manage inquiries across channels, coordinate with internal stakeholders, and drive continuous improvements to enhance customer satisfaction and retention.

Qualifikationen

• Minimum 5 years of experience in Customer Service, Customer Experience, Order Management or Customer Operations.
• Degree in Business, Customer Service, Supply Chain or related disciplines.
• Strong communication, coordination and problem-solving skills; comfortable with ERP/CRM systems.

Aufgaben

• Lead, coach and develop a small Customer Experience team.
• Manage customer enquiries and service requests across channels.
• Coordinate with internal stakeholders to support efficient order fulfilment and service delivery.
• Monitor and follow up on customer issues to ensure timely resolution.
• Maintain accurate records and documentation of customer interactions.
• Support continuous improvement initiatives to enhance service.
• Build strong customer relationships and contribute to satisfaction and retention.
• Prepare reports and provide updates on customer service activities.

Kenntnisse

Team leadership

Customer service

Stakeholder management

Problem solving

Ausbildung

Degree in Business or related

Tools

ERP systems

CRM systems

Jobbeschreibung

Manpower Staffing Services (Singapore) Pte Ltd is seeking a Customer Experience Supervisor to lead a small team and support customers across Asia Pacific. The role involves hands-on operational involvement in order fulfilment and service delivery within a fast-paced B2B environment.

You will coach a team, manage inquiries across channels, coordinate with internal stakeholders, and drive continuous improvements to enhance customer satisfaction and retention.