After Sales & Service Operations Manager

CLARIST RESOURCES PTE. LTD.; Singapore; On-site; SGD 120,000 - 190,000; Full time

Job summary

CLARIST RESOURCES PTE. LTD. seeks an experienced APAC After Sales & Service Operations Manager to lead its Singapore-based regional hub.

You will drive service quality, workshop performance, and customer experience across Southeast Asia while supporting capability development and business growth. The role requires 8–10 years in after sales/service operations, with a strong track record in leadership, budgeting, forecasting and process improvement.

Qualifications

• Bachelor's degree or equivalent in business/engineering/operations.
• 8–10 years in after sales service or service operations roles.
• Experience leading medium to large regional or multinational teams.
• Strong focus on operational excellence, performance management and process improvement.
• Budgets, forecasting, and resource planning experience.

Responsibilities

• Lead regional after sales operations including workshop operations, customer service administration and training functions.
• Drive service quality, turnaround time, workshop capacity and resource planning to achieve operational excellence.
• Oversee regional customer service hub and ensure consistent after sales standards across Southeast Asia.
• Support authorised repair centres and align with regional service standards.
• Analyze KPIs, identify improvement opportunities and implement continuous improvement initiatives.
• Manage budgeting, forecasting, workforce planning, and performance reporting.
• Lead talent development, coaching and engagement across multidisciplinary teams.
• Partner with regional and global stakeholders to support strategic after sales initiatives and transformation projects.
• Ensure compliance with quality standards, governance, controls, audits and risk management.

Skills

Regional ops leadership

Workshop management

Customer service ops

Budgeting & forecasting

Stakeholder management

Operational excellence

Education

Bachelor's degree in Business Administration/Engineering/Operations

Job description

Prestigious Swiss luxury watch maison is seeking an experienced APAC After Sales & Service Operations Manager to lead its regional after sales operations hub based in Singapore. This leadership role is responsible for driving operational excellence, service quality, workshop performance, and customer experience across Southeast Asia while supporting regional capability development and business growth.

Key Responsibilities

• Lead and develop regional after sales operations, including workshop operations, customer service administration, and training functions.
• Drive operational excellence by optimising service quality, turnaround time, workshop capacity, and resource planning.
• Oversee the regional customer service hub and ensure consistent execution of after sales standards across Southeast Asia.
• Support and develop authorised repair centres while maintaining alignment with regional service standards.
• Analyse operational KPIs, identify improvement opportunities, and implement continuous improvement initiatives.
• Manage budgeting, forecasting, workforce planning, and operational performance reporting.
• Lead talent development, succession planning, coaching, and employee engagement across multidisciplinary teams.
• Partner with regional and global stakeholders to support strategic after sales initiatives and operational transformation projects.
• Ensure compliance with quality standards, governance requirements, internal controls, audit, and risk management processes.

Key Requirements

• Bachelor's Degree in Business Administration, Engineering, Operations Management, or a related discipline.
• Minimum 8-10 years of experience in after sales service, customer service operations, workshop management, or service operations.
• Proven experience managing medium to large operational teams within a regional or multinational environment.
• Strong background in operational excellence, performance management, process optimisation, and continuous improvement.
• Experience managing budgets, forecasting, resource planning, and business performance.
• Strong analytical, leadership, and stakeholder management capabilities.
• Experience within luxury goods, watchmaking, technical service, or premium consumer brands will be highly advantageous.

We thank all applicants for writing in. Only shortlisted candidates will be notified.