Aftersales Service Manager

RAM LIFTING TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

RAM LIFTING TECHNOLOGIES PTE. LTD. is seeking an Aftersales Service Manager based in Singapore to strengthen customer relationships and coordinate global service support. You will lead a service team to deliver timely, professional support worldwide and maintain fleet records for equipment at customer sites.

The role requires 10–15 years in heavy equipment manufacturing with a relevant engineering degree or diploma, and will involve travel across Asia Pacific and the Middle East as needed.

Qualifications

• Degree or Diploma in Engineering with 10 to 15 years of experience in a heavy equipment manufacturing environment.

Responsibilities

• Build and maintain long-term relationships with key customers by understanding their needs and ensuring timely service and technical support.
• Coordinate resources to deliver effective on-site product support across regions worldwide.
• Provide leadership, guidance, and direction to the service team to ensure consistent, efficient, and professional support to customers.
• Maintain fleet records of models, quantities and service life of equipment at various customer locations.
• Closely monitor major complaints involving safety-critical items to ensure thorough investigation and appropriate corrective and preventive actions.
• Consolidate customer complaint feedback from service team for review by the relevant design and process teams to determine preventive actions.
• Review refurbishment and repair scope, resource requirements, timelines, and cost estimates to support customer quotations by the sales team.
• Assess service team capability gaps, evaluate training needs, and arrange suitable training as required.
• Travel to customer locations, mainly in Asia Pacific and Middle East, when required.

Education

Engineering degree or diploma

Job description

The Aftersales Service Manager is responsible for strengthening customer relationships, coordinating global service support, and ensuring the service team delivers timely, effective, and professional support to customers worldwide. The role is based in Singapore.

Responsibilities

• 1. Build and maintain long-term relationships with key customers by understanding their needs and ensuring timely service and technical support.
• 2. Coordinate resources to deliver effective on-site product support across regions worldwide.
• 3. Provide leadership, guidance, and direction to the service team to ensure consistent, efficient, and professional support to customers.
• 4. Maintain fleet records of models, quantities and service life of equipment at various customer locations.
• 5. Closely monitor major complaints involving safety-critical items to ensure thorough investigation and appropriate corrective and preventive actions.
• 6. Consolidate customer complaint feedback from service team for review by the relevant design and process teams to determine preventive actions.
• 7. Review refurbishment and repair scope, resource requirements, timelines, and cost estimates to support customer quotations by the sales team.
• 8. Assess service team capability gaps, evaluate training needs, and arrange suitable training as required.
• 9. Travel to customer locations, mainly in Asia Pacific and Middle East, when required.

Requirements

• Degree or Diploma in Engineering with 10 to 15 years of similar experience in a heavy equipment manufacturing environment.