APAC After-Sales Leader: Scale Service Network

Deel; Singapore; Hybride; SGD 120 000 - 180 000; Plein temps

Résumé du poste

Deel is hiring an After-Sales Service Manager (APAC) to lead regional post-sale service and warranty infrastructure in Singapore. You will build and optimize an authorized service provider network, drive RMA workflows, and dramatically improve repair turnaround times.

This is a strategic, hands-on role bridging global standards with local market execution. You will scale service networks, enforce SLAs, manage escalations, and deliver data-driven insights to APAC leadership, while reducing costs

Qualifications

• Bachelor's degree in business administration, engineering, operations management, or related discipline.
• 5–8 years regional after-sales management or service operations experience.
• Experience in hardware products or consumer electronics is advantageous.
• Strong understanding of warranty frameworks and data-driven root-cause analysis.

Responsabilités

• Lead and scale APAC post-sale service and warranty infrastructure.
• Build and manage an authorized service provider network across APAC.
• Define SLAs, monitor performance, and handle complex escalations.
• Optimize workflows to reduce turnaround time and operational costs.
• Oversee RMA processes and warranty claim handling with transparency.
• Deliver executive dashboards with repair data and trend insights.

Connaissances

Cross-border stakeholder management

Vendor governance

RMA & warranty knowledge

Data-driven decision making

Formation

Bachelor's degree in business administration

Outils

Salesforce

ERP platforms

Excel

Power BI

Tableau

Description du poste

Deel is hiring an After-Sales Service Manager (APAC) to lead regional post-sale service and warranty infrastructure in Singapore. You will build and optimize an authorized service provider network, drive RMA workflows, and dramatically improve repair turnaround times.

This is a strategic, hands-on role bridging global standards with local market execution. You will scale service networks, enforce SLAs, manage escalations, and deliver data-driven insights to APAC leadership, while reducing costs