Duty Manager (Food & Beverage)

Accor Lounge; Singapore; On-site; SGD 60,000 - 80,000; Full time

Benefits offered by this job

Group medical

Insurance coverage

Travel-related perks

Uniform and training provided

Job summary

Accor is seeking a Duty Manager (Food & Beverage) to oversee the lounge operations at Changi Airport, ensuring seamless guest experiences and adherence to airline and company standards.

You will lead a diverse team, drive service excellence, handle guest concerns, and coordinate with departments to maintain compliance, safety and hygiene while managing shift flows.

This role offers a 5-day work week, 44 hours, uniform and training, group medical and travel-related perks.

Qualifications

• Experience in Food & Beverage operations in hospitality or airline lounge, preferably in a supervisory or managerial role.
• Strong leadership, communication and problem-solving skills.
• Excellent customer service orientation and ability to manage diverse teams.
• Familiarity with airport protocols, safety standards and guest service systems.
• Ability to remain calm and professional under pressure.
• Flexibility to work shifts, weekends, and public holidays.

Responsibilities

• Supervise lounge operations and ensuring a seamless guest experience.
• Point of contact for guest concerns and feedback
• Coordinate with various teams within the lounge to maintain service standards.
• Monitor lounge occupancy, cleanlinessand service flow, making real-time adjustments as needed.
• Ensure compliance with airport regulations, safety protocols and hygiene standards.
• Support staff performance by providing guidance, coachingand on-the-spot training.
• Handle incidents, emergenciesand irregular operations professionally and efficiently.
• Prepare shift reports and communicate key updates to the Manager and relevant departments.
• Assist with staff scheduling, inventory checks, and operational planning as required.

Skills

F&B operations

Leadership

Communication

Problem-solving

Customer service

Team management

Airport protocols

Calm under pressure

Shift flexibility

Job description

Accor is in partnership with one of the world’s leading airlines, manages the Lounge operations at Changi Airport. We are seeking Duty Managers to join our team. The Duty Manager (Food & Beverage) is responsible for overseeing the day-to-day operations of the lounge, with a focus on Food & Beverage operations. This role ensures the smooth delivery of guest services and coordinates with various department managers. The Duty Manager ensures service excellence, operational efficiency and compliance with airport and company standards.

Key Responsibilities

• Supervise lounge operations and ensuring a seamless guest experience.

• Point of contact for guest concerns and feedback

• Coordinate with various teams within the lounge to maintain service standards.

• Monitor lounge occupancy, cleanlinessand service flow, making real-time adjustments as needed.

• Ensure compliance with airport regulations, safety protocols and hygiene standards.

• Support staff performance by providing guidance, coachingand on-the-spot training.

• Handle incidents, emergenciesand irregular operations professionally and efficiently.

• Prepare shift reports and communicate key updates to the Manager and relevant departments.

• Assist with staff scheduling, inventory checks, and operational planning as required.

Qualifications

• Experience in Food & Beverage operations in hospitality or airline lounge, preferably in a supervisory or managerial role.

• Strong leadership, communication and problem-solving skills.

• Excellent customer service orientation and ability to manage diverse teams.

• Familiarity with airport protocols, safety standards and guest service systems.

• Ability to remain calm and professional under pressure.

• Flexibility to work shifts, weekends, and public holidays.

Additional Information

• 5 day work week

• 44 hours per week

• Morning and afternoon shift on rotational basis OR permanent night shift

• Uniform and training provide

• Group medical and insurance coverage

• Travel-related perks