Senior Operations Manager - Air Freight

Airswift; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Airswift seeks an experienced Air Freight Senior Operations Manager to lead and transform Singapore operations, driving end-to-end air freight, warehousing and transportation excellence. You will champion efficiency, service quality and safety while aligning with customer requirements.

You will build strong customer relationships, manage KPIs and budgets, lead and develop a high-performing team, and collaborate with internal and external partners to enable growth and operational excellence

Qualifications

• Proven experience in air freight or freight forwarding operations.
• Strong understanding of warehouse and transportation operations, especially project cargo.
• Experience managing customer relationships and key accounts.
• Demonstrated leadership with responsibility for team performance.
• Budgeting, cost control and business performance awareness.
• Strong stakeholder management and problem-solving skills.

Responsibilities

• Lead end-to-end operations of air freight, warehousing, and transportation.
• Drive transformation, change management, and continuous improvement.
• Oversee air freight, warehousing, transportation, and inventory.
• Manage day-to-day ops, ensuring timely execution and customer adherence.
• Build strong relationships with customers as primary contact.
• Drive KPIs, budgets, and overall business performance.
• Lead, coach, and develop a team while fostering a positive culture.
• Ensure compliance with policies, regulations, safety, and customer requirements.
• Collaborate with internal stakeholders and external partners.

Skills

Air freight operations

Warehousing & transport

Leadership

Budgeting & cost control

Stakeholder management

Customer relationship mgmt

Job description

A leading specialized supply chain and logistics solutions provider is seeking an experienced Air Freight Senior Operations Manager to lead and transform its Singapore operations. This role will be responsible for driving operational excellence across air freight, warehousing, and transportation activities, while leading change management initiatives, strengthening customer relationships, and supporting the company's continued growth.

Key Responsibilities:

• Lead the end-to-end operations of a growing logistics and air freight business, ensuring service excellence and operational efficiency.
• Drive business transformation, change management, and continuous improvement initiatives to enhance operational performance and scalability.
• Oversee air freight, warehousing, transportation, and inventory activities to ensure seamless cargo movement.
• Manage day-to-day operational performance, ensuring timely execution and adherence to customer requirements.
• Build and maintain strong relationships with existing customers, acting as a key point of contact for operational and service-related matters.
• Drive continuous improvement initiatives to enhance productivity, service quality, and cost efficiency.
• Monitor and manage operational KPIs, budgets, and overall business performance.
• Lead, coach, and develop a team of operational professionals while fostering a positive and collaborative work environment.
• Ensure compliance with company policies, industry regulations, safety standards, and customer requirements.
• Collaborate closely with internal stakeholders and external partners to support business growth and operational excellence.

Requirements

• Proven experience in air freight or freight forwarding operations.
• Strong understanding of warehouse and transportation operations, particularly in project cargo.
• Experience in managing customer relationships and supporting key accounts.
• Demonstrated leadership experience with responsibility for team performance and operational delivery.
• Commercially aware with exposure to budgeting, cost control, and business performance management.
• Strong stakeholder management, communication, and problem-solving skills.

Airswift care deeply about equity, diversity and inclusion, and we actively seek talent from diverse and underrepresented groups.