AirFreight Customer Service Officer (East) [EL]

WECRUIT PTE. LTD.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

WECRUIT PTE. LTD. in Singapore is seeking a dedicated customer service representative to manage airfreight inquiries and logistics.

The ideal candidate will respond to customer queries, assist with bookings, and ensure adherence to regulations. This role involves close collaboration with internal teams to enhance shipment processing and service quality.

Responsibilities

• Respond to customer inquiries about airfreight services, rates, schedules, and documentation.
• Work closely with internal teams to ensure timely and efficient shipment processing.
• Assist customers with bookings, pickups, and tracking their shipments.
• Address and resolve customer issues professionally.
• Ensure adherence to airfreight regulations and customs requirements.
• Update shipment milestones promptly.
• Maintain accurate records of customer interactions and shipment details.
• Collaborate with the operations team to enhance processes and service quality.
• Keep customers informed of any shipment delays or changes.

Job description

• Respond to customer inquiries about airfreight services, rates, schedules, and documentation.
• Work closely with internal teams to ensure timely and efficient shipment processing.
• Assist customers with bookings, pickups, and tracking their shipments.
• Address and resolve customer issues professionally.
• Ensure adherence to airfreight regulations and customs requirements.
• Update shipment milestones promptly.
• Maintain accurate records of customer interactions and shipment details.
• Collaborate with the operations team to enhance processes and service quality.
• Keep customers informed of any shipment delays or changes.