Customer Service Officer (Air Freight / Import) [EL]

WECRUIT PTE. LTD.; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

WECRUIT PTE. LTD. in Singapore is seeking a Cargo Booking Assistant to help customers manage daily cargo bookings across various airline products. The successful candidate will ensure accurate booking and data management while maintaining strong customer relationships.

Key responsibilities include booking capacities, interfacing with multiple parties, and monitoring shipment statuses. Ideal for candidates with strong customer service skills and familiarity with airline cargo processes.

Qualifications

• Strong familiarity with cargo booking processes and airline products.
• Excellent customer service skills.
• Ability to track and monitor shipment statuses.

Responsibilities

• Assist customers with daily cargo bookings for various airline products.
• Book capacity with airlines and confirm it with customers.
• Administer cargo bookings and ensure data accuracy.

Job description

• Assist customers with daily cargo bookings for various airline products.
• Book capacity with airlines and confirm it with customers.
• Be familiar with the requirements of our different airline products and advise customers accordingly.
• Administer cargo bookings by loading flight reservations into the system/template and ensuring all data is accurately updated.
• Interface with multiple parties, including customers, warehouses, carriers, and customs, regarding shipment requirements.
• Track and monitor shipment status and inform customers accordingly.
• Maintain good relationships with customers and handle their inquiries promptly.
• Work closely with the billing team to provide accurate data for invoicing.
• Perform other duties as assigned.