Customer Service Executive (Air Freight / East) [EL]

WECRUIT PTE. LTD.; Singapore; On-site; SGD 40,000 - 65,000; Full time

Job summary

WECRUIT PTE. LTD. is seeking an airfreight customer service coordinator in Singapore to handle inquiries, bookings, and shipments end-to-end. You will collaborate with internal teams to ensure timely delivery, track cargo, and resolve issues with professionalism.

The role emphasizes adherence to airfreight regulations, accurate record-keeping, and proactive communication with customers about delays or changes.

Qualifications

• Experience in airfreight customer service or logistics operations.
• Strong communication and problem-solving skills.
• Attention to detail and ability to work under pressure.

Responsibilities

• Respond to customer inquiries and provide details on airfreight services, pricing, schedules, and documentation.
• Coordinate with internal teams to ensure timely handling of shipments.
• Assist customers with booking, pickups, and tracking cargo in transit.
• Address and resolve customer concerns, disputes, and complaints promptly.
• Ensure compliance with airfreight regulations and customs procedures.
• Update event milestones to maintain accurate shipment tracking.
• Maintain records of customer interactions, transactions, and shipment details.
• Collaborate with operations to streamline processes and improve service quality.
• Inform customers promptly about delays, schedule changes, or issues.

Job description

• Responding to customer inquiries and providing details on airfreight services, pricing, schedules, and documentation requirements.
• Coordinating with internal departments to facilitate the efficient and timely handling of airfreight shipments.
• Assisting customers with booking shipments, arranging pickups, and tracking cargo in transit.
• Addressing and resolving customer concerns, disputes, and complaints professionally and promptly.
• Ensuring compliance with airfreight regulations and customs procedures.
• Promptly updating event milestones to maintain accurate shipment tracking.
• Maintaining precise records of customer interactions, transactions, and shipment details.
• Working closely with the operations team to streamline processes and enhance service quality.
• Keeping customers informed about any delays, schedule changes, or issues impacting their shipments.