Air Freight Customer Service Officer [EL]

WECRUIT PTE. LTD.; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

WECRUIT PTE. LTD. is seeking candidates for a role focused on responding to customer inquiries about airfreight services and documentation. The position involves coordinating with teams to ensure timely shipment processing and assisting customers with bookings and tracking.

Ideal candidates will demonstrate professionalism in resolving customer issues and maintaining adherence to airfreight regulations. Responsibilities also include updating shipment milestones and keeping customers informed about any delays or changes.

Responsibilities

• Respond to customer inquiries regarding airfreight services, rates, schedules, and documentation.
• Coordinate with internal teams to ensure timely shipment processing.
• Assist customers with booking, pickups, and shipment tracking.
• Address and resolve customer issues professionally.
• Ensure compliance with airfreight regulations and customs requirements.
• Update shipment milestones promptly.
• Maintain accurate records of customer interactions and shipments.
• Work with operations to enhance processes and service quality.
• Keep customers informed about any shipment delays or changes.

Job description

Responsibilities

• Respond to customer inquiries regarding airfreight services, rates, schedules, and documentation.
• Coordinate with internal teams to ensure timely shipment processing.
• Assist customers with booking, pickups, and shipment tracking.
• Address and resolve customer issues professionally.
• Ensure compliance with airfreight regulations and customs requirements.
• Update shipment milestones promptly.
• Maintain accurate records of customer interactions and shipments.
• Work with operations to enhance processes and service quality.
• Keep customers informed about any shipment delays or changes.