Air Freight Customer Service Officer (East / 5.25 days) [EL]

WECRUIT PTE. LTD.; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

WECRUIT PTE. LTD. is looking for a dedicated customer service representative in Singapore to handle inquiries related to airfreight services. This role involves assisting customers with bookings, resolving issues, and ensuring compliance with regulations.

The successful candidate will work closely with internal teams, update shipment details, and maintain accurate records. Join our team to enhance our operations and service quality.

Responsibilities

• Respond to customer inquiries about airfreight services, rates, schedules, and documentation.
• Work closely with internal teams to ensure timely and efficient shipment processing.
• Assist customers with bookings, pickups, and tracking their shipments.
• Address and resolve customer issues professionally.
• Ensure adherence to airfreight regulations and customs requirements.
• Update shipment milestones promptly.
• Maintain accurate records of customer interactions and shipment details.
• Collaborate with the operations team to enhance processes and service quality.
• Keep customers informed of any shipment delays or changes.

Job description

• Respond to customer inquiries about airfreight services, rates, schedules, and documentation.
• Work closely with internal teams to ensure timely and efficient shipment processing.
• Assist customers with bookings, pickups, and tracking their shipments.
• Address and resolve customer issues professionally.
• Ensure adherence to airfreight regulations and customs requirements.
• Update shipment milestones promptly.
• Maintain accurate records of customer interactions and shipment details.
• Collaborate with the operations team to enhance processes and service quality.
• Keep customers informed of any shipment delays or changes.