Air Freight Solutions Specialist

WECRUIT PTE. LTD.; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job description

• Handle customer inquiries on airfreight services, rates, schedules, and documentation.
• Coordinate with internal teams for smooth and timely shipment processing.
• Assist customers with bookings, pickups, and shipment tracking.
• Resolve customer concerns professionally and efficiently.
• Ensure compliance with airfreight regulations and customs requirements.
• Promptly update shipment milestones.
• Maintain accurate records of customer interactions and shipment details.
• Collaborate with operations to improve processes and service quality.
• Keep customers informed of any delays or changes in their shipments.