Air Export Customer Service Executive [SL]

WECRUIT PTE. LTD.; Singapore; Sur place; SGD 42 000 - 66 000; Plein temps

Résumé du poste

WECRUIT PTE. LTD. is seeking an Airfreight Export Operator to coordinate end-to-end airfreight shipments from booking to closure. You will prepare export documents, liaise with airlines and customs, monitor cargo readiness, and provide timely updates to customers.

This role involves resolving issues, supporting process improvements, mentoring junior team members, and maintaining accurate shipment records. EA License No: 20C0270 is listed in the ad.

Responsabilités

• Coordinate airfreight exports from booking to shipment closure.
• Handle enquiries, provide status updates and meet service requirements.
• Coordinate with airlines, ground handlers, transport providers and customs.
• Prepare and verify export shipping documents for compliance.
• Monitor cargo readiness and shipment progress; follow up on delays.
• Resolve issues and escalate complex cases to management.
• Maintain shipment records, reports and billing documentation.
• Support process improvements to streamline exports and customer experience.
• Provide guidance to junior team members and support daily activities.
• Perform other job-related duties as assigned.

Description du poste

• Coordinate and manage airfreight export operations from booking through cargo preparation, documentation, export clearance, billing and shipment closure.
• Handle customer enquiries, provide shipment status updates and ensure service requirements are met.
• Coordinate with airlines, ground handlers, transport providers, customs authorities and internal teams on shipment arrangements.
• Prepare and verify export shipping documents to ensure accuracy and compliance with applicable requirements.
• Monitor cargo readiness and shipment progress, following up on delays or discrepancies where necessary.
• Resolve operational issues and escalat complex cases to management when required.
• Maintain complete shipment records, reports and billing documentation.
• Support continuous improvement initiatives to streamline export processes and enhance customer experience.
• Provide guidance to junior team members and support daily operational activities.
• Perform other job-related duties as assigned.

EA License No: 20C0270

Wecruit Pte Ltd