Air Operations Coordinator (Air Freight Export)

LX PANTOS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 40,000 - 50,000; Full time

Job summary

LX Pantos Singapore Pte. Ltd. is seeking a proactive Operations Coordinator (Air Freight Import/Export) to join the team at Changi Airfreight Centre.

You will oversee end-to-end air export operations, coordinate bookings, clearance and departures, and support customers for timely deliveries. This full-time role requires 2–3 years in freight forwarding, high attention to detail, the ability to work independently and in a team, and readiness for shift work including Sundays and public holidays.

Qualifications

• 2–3 years experience in freight forwarding preferred.
• High attention to detail.
• Able to work well independently.
• Good teamwork and interpersonal skills.
• Willing to work beyond normal office hours when required.
• Shift schedule including Sundays/Public Holidays per assigned shift.
• Working location: Changi Airfreight Centre.

Responsibilities

• Coordinate daily air export shipments from booking to final departure.
• Arrange cargo collection, consolidation, palletization and warehouse handling.
• Prepare and verify shipping documents (MAWB, HAWB, invoices, packing lists, permits).
• Liaise with airlines, ground handling agents, transport providers, customers and overseas offices.
• Monitor shipment status and ensure on-time departure per customer requirements.
• Handle shipment irregularities and provide timely updates to customers.
• Respond to customer inquiries regarding schedules, documentation and status.

Skills

Attention to detail

Independent worker

Teamwork

Interpersonal skills

Shift work

Job description

About the role

This is a full-time Operations Coordinator (Air Freight Import/Export) role with LX Pantos Singapore Pte Ltd, located in the Changi Airport East Region. In this full-time role, you will be responsible for coordinating the import and export of air freight shipments, ensuring efficient and timely delivery to customers.

What you'll be doing:

Air Export Operations

• Coordinate daily air export shipments from booking to final departure.
• Arrange cargo collection, consolidation, palletization and warehouse handling activities.
• Prepare and verify shipping documents, including MAWB, HAWB, commercial invoices, packing lists and export permits.
• Liaise with airlines, ground handling agents, transport providers, customers and overseas offices.
• Monitor shipment status and ensure on-time departure according to customer requirements.
• Handle shipment irregularities and provide timely updates to customers.

Customer Service

• Respond to customer inquiries regarding shipment schedules, documentation and status updates.
• Ensure customer requirements and KPIs are met.
• Maintain good relationships with customers and business partners.Perform any ad-hoc duties assigned by superior

What we're looking for:

• Possess 2-3 years experience in freight forwarding industry is preferred
• High attention to details
• Able to work well independently
• Good teamwork and interpersonal skills
• Able to work beyond normal office hours when operational requirements arise
• Working day: Shift schedule work (including Sunday / Public Holiday/ weekday and weekend according to shift assigned)
• Working Location: Changi Airfreight Centre