[0580] Logistics Customer Service Coordinator [Air Export / CargoWise] | Changi/ $3.5k

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 26,000 - 39,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. is seeking a frontline Customer Service Executive to handle flight bookings, provide timely flight details to customers, and maintain a friendly, reliable service.

You will engage directly with customers, ensuring inquiries are answered promptly and professionally. You will coordinate with Ops, Warehouse, Traffic and Planning teams; verify export documents, apply permits, monitor shipment status, ensure correct airfreight rates, and inform customers of any

Qualifications

• Min Diploma
• 5 years' experience in the same industry/field

Responsibilities

• Direct contact with customers with outstanding friendly and reliable service.
• Provide flight details to customers within 1 hour of booking.
• Check export documents compliance when processing export work orders.
• Apply the correct export permits and other export custom processes timely.
• Answer all calls within three rings.
• Monitor flight onboard status and inform customers of any irregularities.
• Coordinate with Ops, Warehouse, Traffic and Planning teams.
• Ensure airfreight rates are correct and up-to-date.
• Stay informed on airline or government changes/requirements.
• Submit monthly customer reports on time.

Skills

Customer service

Communication

Education

Diploma

Job description

• Working Location:Alps Ave (Changi)
• Working hours: Mon-Fri 9am-5.30pm | Alt Sat 9am-1pm
• Basic Salary: $2300-$3500

Responsibilities:Customer Service Interaction

• Direct Contact with Customers with outstanding friendly and reliable service offered
• Ensuring to provide the flight details to customer within the stipulated time (1 hour) upon receiving the booking
• Check on the Export Documents Compliance when processing the export work order
• Apply the correct export permit and other export custom processed on timely manner
• To answers all call within 3 ringing tone
• Monitor the onboard status without fail and to informed customer on any irregularity
• Good communication among all related department concern Eg Ops, Warehouse , Traffic , planning team
• Always ensuring that the Airfreight rates apply is correct and updated .
• Constantly aware and update on NEW changes / requirement by airlines or governmental requirement
• Ensure that all monthly customer report is submitted on timely manner without fail

Requirements

• Min Diploma
• 5 year's experience within the same industries / field