[0580] Air Export Logistics Coordinator [ Customer Service / CargoWise] | Changi/ $3.5k

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 26,000 - 39,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. is seeking a customer-focused professional to handle direct contact with customers, ensure timely flight details, and manage export documentation compliance in a Singapore office.

Responsibilities include coordinating with Ops, Warehouse, and Planning teams, keeping airfreight rates accurate, and reporting monthly to stakeholders. Diploma holders with related experience are encouraged to apply.

Qualifications

• Customer service interaction experience.
• Strong communication with customers and internal teams.

Responsibilities

• Direct contact with customers, offering friendly and reliable service.
• Provide flight details to customers within 1 hour of booking.
• Check export documents compliance during export work orders.
• Apply correct export permits and other export processing timely.
• Answer all calls within three rings.
• Monitor onboard status and inform customers of any irregularities.
• Coordinate with Ops, Warehouse, Traffic, and Planning teams.
• Ensure airfreight rates are correct and up-to-date.
• Stay updated on airline or governmental changes/requirements.
• Submit monthly customer reports on time.

Skills

Customer service

Communication

Education

Diploma

Job description

• Working Location:Alps Ave (Changi)
• Working hours: Mon-Fri 9am-5.30pm | Alt Sat 9am-1pm
• Basic Salary: $2300-$3500

Responsibilities:Customer Service Interaction

• Direct Contact with Customers with outstanding friendly and reliable service offered
• Ensuring to provide the flight details to customer within the stipulated time (1 hour) upon receiving the booking
• Check on the Export Documents Compliance when processing the export work order
• Apply the correct export permit and other export custom processed on timely manner
• To answers all call within 3 ringing tone
• Monitor the onboard status without fail and to informed customer on any irregularity
• Good communication among all related department concern Eg Ops, Warehouse , Traffic , planning team
• Always ensuring that the Airfreight rates apply is correct and updated .
• Constantly aware and update on NEW changes / requirement by airlines or governmental requirement
• Ensure that all monthly customer report is submitted on timely manner without fail

Requirements

• Min Diploma
• 5 year's experience within the same industries / field