Air Freight Officer

KLN FREIGHT (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

KLN FREIGHT (SINGAPORE) PTE. LTD. is seeking a capable freight forwarding professional with a Diploma in Supply Chain or related field and at least 2 years in freight forwarding.

You will manage flight bookings, shipments, and stakeholder relations while ensuring compliance with SOPs and accurate data in the system. You will collaborate with internal operations, customers, warehouses, carriers, and customs to meet shipment requirements and timelines, while supporting billing processes and

Qualifications

• Diploma or higher in Supply Chain or related field is required.
• At least 2 years of related experience in freight forwarding.
• Strong knowledge of freight forwarding operations and processes.
• Proficient in Microsoft Office (Outlook, Excel, PowerPoint).
• Strong communication and time management skills.

Responsibilities

• Book flights with airlines and arrange shipments with customers and contractors.
• Maintain good relationships with internal and external stakeholders.
• Handle customer enquiries in a timely and effective manner.
• Coordinate with internal operations to meet customer requirements.
• Ensure compliance with customer SOPs and update data in the system.
• Interface with customers, warehouse, carriers, customs, and others on shipment needs.
• Track shipments and inform customers of progress; support month-end targets.
• Assist billing in closing jobs and issuing invoices; handle supplier invoice disputes.
• Take lead in issue resolutions and drive service improvements within the team.

Skills

Communication skills

Multitasking

Problem-solving

Time management

Education

Diploma in Supply Chain or related module

Tools

Microsoft Office

Job description

Responsibilities

• Booking of flights with airlines
• Arrange shipments with customers and contractors
• Maintain good relationships with both internal and external stakeholders
• Handle all customers' enquiries timely and effectively
• Work closely with internal operations to meet customer's requirements
• Ensure compliance with customer's Standard Operating Procedures
• Ensure all data are updated correctly in system
• Interface with multiple parties including customer, warehouse, carriers, customs, etc on shipment requirements
• Track and monitor shipments status and inform customer accordinglyMonitors progress to achieve month end targets
• Work with billing team to close off jobs and issue invoice
• Take charge of supplier's invoice disputes
• Take lead in issue resolutions
• Implement improvements to enhance service capability within the team
• All other ad-hoc work instructions from Supervisor / Manager

Requirements

• Diploma in Supply Chain or related module equivalent and above
• At least 2 years of related experience in freight forwarding industry
• Strong knowledge in freight forwarding operations
• Proficient in Microsoft Office (Outlook, Excel, Powerpoint etc)
• Communication skills
• Able to multitasking and ability to manage time effectively
• Problem-solving