Logistics Operations Executive/Manager

MJ LOGISTICS (SG) PTE. LTD.; Singapore; On-site; SGD 47,000 - 76,000; Full time

Job summary

MJ LOGISTICS (SG) PTE. LTD. is seeking a motivated Freight Forwarding Operations Executive/Manager with solid Air and Sea Freight experience to independently manage daily shipment activities efficiently.

You will handle day-to-day freight forwarding operations, update records in our in-house system, coordinate bookings, issue pre-alerts to overseas agents, liaise with customers and carriers, and ensure timely and cost-efficient import/export shipments while maintaining high service standards.

Qualifications

• Experience with Sea Freight operations and freight forwarding documentation.
• Proficient in Microsoft Office and in-house operating systems.
• Ability to work independently and manage multiple tasks under pressure.

Responsibilities

• Manage day-to-day freight forwarding operations in SOP.
• Update shipment information in in-house system.
• Coordinate shipments and bookings for timely processing.
• Prepare and send pre-alerts to overseas agents.
• Liaise with customers, agents, airlines, and lines.
• Monitor shipments and resolve delays or discrepancies.

Skills

Sea Freight operations

Communication

Coordination

Problem-solving

Microsoft Office

Tools

In-house system

Job description

Job Summary

We seek a motivated Freight Forwarding Operations Executive/Manager with solid experience in Air and Sea Freight operations to independently manage daily shipment activities efficiently.

Responsibilities

• Manage day-to-day freight forwarding operations following company Standard Operating Procedures (SOP)
• Update shipment information promptly in the company's in-house system to maintain accurate records
• Coordinate shipment bookings and arrangements to ensure timely and efficient processing
• Prepare and send pre-alert notifications to overseas agents and destination offices to facilitate shipment tracking
• Liaise with local and overseas customers, agents, airlines, and shipping lines to ensure smooth shipment operations
• Monitor shipment status continuously and proactively resolve operational issues, delays, and discrepancies
• Handle customer enquiries, service requests, and complaints professionally to maintain service quality
• Respond promptly to emails and operational requests to support seamless communication
• Ensure timely and cost-effective handling of all import and export shipments
• Perform ad-hoc duties as assigned by management to support operational needs

Preferred competencies and qualifications

• Knowledge and experience in Sea Freight operations to enhance shipment handling capabilities
• Familiarity with freight forwarding procedures and documentation to ensure compliance and accuracy
• Proficiency in Microsoft Office and comfort working with in-house operating systems to support operational tasks
• Strong communication, coordination, and problem-solving skills to manage complex shipment scenarios
• Ability to work independently, take initiative, and manage multiple tasks effectively under pressure
• Responsible, organized, and detail-oriented approach to maintain high operational standards