Air Freight Officer

KLN Logistics Centre (Tampines) Pte Ltd; Singapore; Presencial; SGD 36.000 - 54.000; Jornada completa

Descripción de la vacante

KLN Logistics Centre (Tampines) Pte Ltd is seeking a detail-oriented freight forwarding coordinator to manage shipments and customer communications from Alps Avenue location in Singapore. You will coordinate with customers, contractors, and internal teams to ensure timely delivery and adherence to SOPs.

The role requires a diploma in supply chain, at least two years in freight forwarding, and strong MS Office skills.

Formación

• Diploma in Supply Chain or related module required.
• 2 years of related freight forwarding experience.
• Strong knowledge of freight forwarding operations.
• Proficient in Microsoft Office applications.
• Good communication and time-management abilities.
• Ability to multitask and solve problems efficiently.

Responsabilidades

• Booking flights with airlines.
• Arrange shipments with customers and contractors.
• Maintain good relationships with stakeholders.
• Handle customer enquiries timely and effectively.
• Work with internal operations to meet customer requirements.
• Ensure compliance with customer SOPs.
• Ensure data accuracy in the system.
• Interface with customer, warehouse, carriers, and customs on shipment requirements.
• Track shipments and inform customers of status.
• Support month-end targets and work with billing to close jobs.
• Lead supplier invoice disputes and drive issue resolutions.
• Implement service improvements within the team.
• Perform any ad-hoc duties from Supervisor/Manager.

Conocimientos

Communication skills

Multitasking

Problem-solving

Educación

Diploma in Supply Chain or related module

Herramientas

Microsoft Office (Outlook, Excel, PowerPoint)

Descripción del empleo

Responsibilities:

• Booking of flights with airlines




• Arrange shipments with customers and contractors




• Maintain good relationships with both internal and external stakeholders




• Handle all customers' enquiries timely and effectively




• Work closely with internal operations to meet customer's requirements




• Ensure compliance with customer's Standard Operating Procedures




• Ensure all data are updated correctly in system




• Interface with multiple parties including customer, warehouse, carriers, customs, etc on shipment requirements




• Track and monitor shipments status and inform customer accordingly




• Monitors progress to achieve month end targets




• Work with billing team to close off jobs and issue invoice




• Take charge of supplier's invoice disputes




• Take lead in issue resolutions




• Implement improvements to enhance service capability within the team




• All other ad-hoc work instructions from Supervisor / Manager

Requirements:

• Diploma in Supply Chain or related module equivalent and above




• At least 2 years of related experience in freight forwarding industry




• Strong knowledge in freight forwarding operations




• Proficient in Microsoft Office (Outlook, Excel, Powerpoint etc)




• Communication skills




• Able to multitasking and ability to manage time effectively




• Problem-solving

Working Location: Alps Avenue