Air Freight Booking & Customer Service Specialist

S. F. EXPRESS (SINGAPORE) PRIVATE LIMITED; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

S. F. EXPRESS (SINGAPORE) PRIVATE LIMITED is seeking an Air Freight Booking & Customer Service Specialist in Singapore.

You will manage airline reservations, handle shipment enquiries, and coordinate with airlines, GSAs and internal teams to secure bookings and provide timely updates. The role requires experience in air cargo reservations or export operations, familiarity with booking processes, and strong communication under time-sensitive conditions.

Qualifications

• At least 2 years experience in air cargo reservations, air freight customer service or export operations.
• Familiar with airline booking processes, flight schedules, routings and shipment handling.
• Experience with a freight management system; Cube is a plus.

Responsibilities

• Process air cargo space bookings, amendments and cancellations with airlines or GSAs.
• Check flight schedules and coordinate with Freight Planner and Operations.
• Monitor booking confirmations and shipment status; provide updates to teams/customers.
• Respond to delays, offloads, cancellations and arrange alternative bookings/routings.
• Handle inquiries about booking status, flight schedules and service options.
• Coordinate with Sales, Gateway, warehouse and ground handling teams on shipment priorities.
• Maintain accurate booking/shipment records and follow air cargo procedures.

Skills

Air cargo bookings

Customer service

Air freight operations

Coordination

Documentation

Tools

Cube system

Job description

Air Freight Booking & Customer Service Specialist

About the Role

We are looking for an Air Freight Booking & Customer Service Specialist to manage airline reservations and shipment enquiries for our Singapore air freight operations. You will coordinate with airlines, ground handling partners and internal teams to secure bookings, keep shipment information current and respond to changes in flight schedules or cargo uplift.

Key Responsibilities

• Process air cargo space bookings, amendments and cancellations with airlines or General Sales Agents (GSAs), including direct and interline routings where applicable.

• Check flight schedules and available space, and coordinate booking requirements with the Freight Planner and Operations teams.

• Monitor booking confirmations and shipment status; provide timely updates to internal teams and customers.

• Respond to delays, offloads, cancellations and other shipment exceptions; coordinate alternative bookings or routings with the relevant teams.

• Handle enquiries about booking status, flight schedules, shipment progress and applicable service options.

• Coordinate with Sales, Gateway, warehouse and ground handling teams to confirm shipment priorities and operational handovers.

• Maintain accurate booking and shipment records in the relevant systems, and follow applicable air cargo and dangerous goods procedures.

Requirements

• At least 2 years of experience in air cargo reservations, air freight customer service or export operations with an airline, GSA or freight forwarder.

• Familiar with airline booking processes, flight schedules, air freight routings and shipment exception handling.

• Experience using an airline cargo reservation system or freight management system. Experience with Cube is an advantage.

• Able to coordinate clearly with customers, airlines and operational teams in time-sensitive situations.

• Knowledge of applicable air cargo procedures and dangerous goods requirements is an advantage.