Customer Service (Airfreight)

SEARCH STAFFING SERVICES PTE. LTD.; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

SEARCH STAFFING SERVICES PTE. LTD. in Singapore is seeking an Airfreight Specialist to coordinate bookings, optimize flight utilization, and ensure timely customer updates in a fast-paced freight environment.

The role requires 2–3 years of air cargo reservations or related operations, proficiency with Cargospot/SkyChain/Mercator, and strong problem-solving and communication skills.

Qualifications

• 2–3 years of experience in air cargo reservations or related operations.
• Hands-on with cargo reservation systems (Cargospot, SkyChain, Mercator).
• Strong knowledge of airfreight booking, payload optimization, interline connections.
• Familiarity with IATA standards and DGR is a plus.
• Excellent problem solving for flight disruptions and recovery.
• Strong communication and customer service skills.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Handle cargo bookings for direct and interline flights, including reservations, amendments, cancellations and inquiries.
• Plan flights based on payload, capacity and bookings to optimize utilization.
• Monitor booking levels, no-shows, offloads and shipment recovery.
• Manage booking allocation and prioritization according to capacity.
• Provide customers with timely updates on booking status and flight changes.
• Coordinate interline connections and onward movement of shipments.
• Track shipments and address issues like delays or irregularities.
• Arrange recovery, rebooking, and alternatives during disruptions.
• Collaborate with sales and operations on capacity needs and customer requirements.

Skills

Air cargo reservations

Flight capacity planning

Cargo operations

Interline connections

Customer service

Problem solving

Stakeholder coordination

Tools

Cargospot

SkyChain

Mercator

Job description

Airfreight Specialist

We are representing our client a local freight forwarder located in Changi Airfreight Centre to hire for Airfreight Specialist

• Handle cargo bookings for both direct and interline flights, including reservations, amendments, cancellations and customer enquiries.
• Perform flight planning based on available payload, capacity and booking levels to optimize flight utilization.
• Monitor booking levels, no-shows, offloads and shipment recovery.
• Manage booking allocation and cargo prioritization based on available capacity and operational requirements.
• Provide customers with timely updates on booking status, flight changes, delays, offloads and operational disruptions.
• Coordinate and follow up on interline connections and onward movement of shipments.
• Monitor shipment movements and follow up on irregularities, delays, short-shipped cargo and other service issues.
• Arrange shipment recovery, rebooking and alternative flight options in the event of offloads, cancellations or disruptions.
• Coordinate closely with sales and operations on capacity requirements, booking priorities and customer requirements.

Requirements

• Minimum 2–3 years of experience in air cargo reservations, flight capacity planning, or cargo operations within an airline, GSA, or freight forwarder.
• Hands-on experience with cargo reservation systems (e.g., Cargospot, SkyChain, Mercator)
• Strong knowledge of airfreight booking procedures, payload/capacity optimization, and interline connections.
• Familiarity with IATA standards and Dangerous Goods Regulations (DGR) is a strong advantage.
• Exceptional problem-solving skills to manage flight disruptions, offloads, and shipment recovery efficiently.
• Strong communication and customer service skills for clear stakeholder and customer coordination.
• Ability to perform under pressure in a fast-paced, time-sensitive operational environment.

Working Hours : Mon-Friday 8.30AM - 6.00PM | Alternate Saturday 9.00AM -12.30PM

EA License No: 12C6254 | EA Personnel Registration No:R1879665