Air Export Customer Service Senior Officer

yusen logistics (singapore) pte. ltd.; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

yusen logistics (singapore) pte. ltd. in Singapore seeks an experienced Airfreight Coordinator to manage shipping instructions, bookings, and end-to-end export processes.

You will liaise with customers, internal teams, and external partners to ensure timely deliveries and data integrity. The role requires 3–4 years in airfreight, strong knowledge of Incoterms 2010, and excellent communication. A fast-paced environment demands self-discipline and meticulous attention to detail, with a focus on

Qualifications

• Minimum Diploma in Logistics / Supply Chain or equivalent.
• 3–4 years of Airfreight experience; export process familiarity.
• Good understanding of Incoterms 2010.
• Self-disciplined, initiative-driven in fast-paced environments.
• Strong interpersonal and communication skills.
• Flexible and adaptive to changes.
• Meticulous attention to detail.

Responsibilities

• Coordinate with destination and customer for shipping instruction
• Booking of flights with procurement team
• Arrange shipments collection with customers and Traffic Team
• Basic knowledge on cargo commodity as per IATA rules and regulation
• Track and monitor shipments status and inform customer accordingly
• Maintain good relationships with both internal and external stakeholders
• Handle all customers' enquiries timely and effectively
• Work closely with internal operations to meet customers' requirements
• Ensure compliance with customers Standard Operating Procedures
• Ensure all data are updated correctly in system
• Interface with multiple parties including customer, warehouse, carriers, customs, etc on shipment requirements
• Monitors progress to achieve month end targets
• Work with billing team to close off jobs and issue invoice
• Take charge of supplier's invoice disputes
• Take lead in issue resolutions
• Implement improvements to enhance service capability within the team
• All other ad-hoc work instructions from Supervisor / Manager

Skills

Airfreight

Export process

Incoterms 2010

Customer service

Shipping instructions

Data entry

Stakeholder management

Teamwork

Problem solving

Education

Diploma in Logistics / Supply Chain

Job description

Responsibilities:

• Coordinate with destination and customer for shipping instruction
• Booking of flights with procurement team.
• Arrange shipments collection with customers and Traffic Team
• Basic knowledge on cargo commodity as per IATA rules and regulation
• Track and monitor shipments status and inform customer accordingly
• Maintain good relationships with both internal and external stakeholders
• Handle all customers' enquiries timely and effectively
• Work closely with internal operations to meet customers' requirements
• Ensure compliance with customers Standard Operating Procedures
• Ensure all data are updated correctly in system
• Interface with multiple parties including customer, warehouse, carriers, customs, etc on shipment requirements
• Monitors progress to achieve month end targets
• Work with billing team to close off jobs and issue invoice
• Take charge of supplier's invoice disputes
• Take lead in issue resolutions
• Implement improvements to enhance service capability within the team
• All other ad-hoc work instructions from Supervisor / Manager

Requirements:

• Minimum Diploma in Logistics / Supply Chain or equivalent
• At least 3 - 4 years of experience in Airfreight and familiar with export process
• Good understanding of Incoterms 2010
• Self-discipline, initiative, responsible and independent in a fast-paced environment
• A good team player with good interpersonal and communication skills
• Flexible / Adaptive to changes
• Meticulous to details