(SIN) Air Export Customer Service Officer

Morrison Express; Singapore; On-site; SGD 28,000 - 36,000; Full time

Job summary

Morrison Express is seeking an Air Export Customer Service Officer in Singapore to manage end-to-end air export shipments and coordinate with customers, airlines, overseas agents, and internal teams for seamless operations and service excellence.

You will handle bookings, documentation, regulatory compliance, and proactive shipment updates while addressing issues promptly. Attention to detail and strong customer focus are essential.

Qualifications

• Experience in air freight forwarding, export operations, or logistics customer service.
• Strong knowledge of air export procedures and documentation.
• Excellent communication, problem-solving, and stakeholder management skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Manage air export bookings and shipment coordination with customers, airlines, truckers, and warehouses.
• Ensure compliance with customer SOPs, IATA regulations, customs requirements, and company policies.
• Prepare, review, and submit export documentation and permit declarations accurately and on time.
• Monitor shipment milestones, flight schedules, and cargo cut-off times to ensure timely movement.
• Provide proactive shipment updates and respond promptly to customer enquiries.
• Resolve operational issues such as shipment delays, rollovers, and documentation discrepancies.
• Maintain accurate shipment records, reporting, and system updates.
• Support invoicing and cost control processes.

Skills

Air export knowledge

Stakeholder management

Communication

Problem-solving

Multitasking

Tools

CargoWise One

Job description

We are looking for a customer-focused and detail-oriented Air Export Customer Service Officer to manage end-to-end air export shipments and ensure seamless coordination between customers, airlines, overseas agents, and internal teams. You will play a key role in delivering operational excellence, regulatory compliance, and outstanding customer service.

Key Responsibilities

• Manage air export bookings and shipment coordination with customers, airlines, truckers, and warehouses.
• Ensure compliance with customer SOPs, IATA regulations, customs requirements, and company policies.
• Prepare, review, and submit export documentation and permit declarations accurately and on time.
• Monitor shipment milestones, flight schedules, and cargo cut-off times to ensure timely movement.
• Provide proactive shipment updates and respond promptly to customer enquiries.
• Resolve operational issues such as shipment delays, rollovers, and documentation discrepancies.
• Maintain accurate shipment records, reporting, and system updates.
• Support invoicing and cost control processes.

Requirements

• Experience in air freight forwarding, export operations, or logistics customer service.
• Strong knowledge of air export procedures and documentation.
• Excellent communication, problem-solving, and stakeholder management skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Knowledge of CargoWise One.
• Familiarity with air freight regulations and export compliance requirements.
• Willingness to support operational needs outside regular working hours when required.