Air Export Customer Service Officer

Flintex Consulting Pte Ltd; Singapore; On-site; SGD 29,000 - 33,000; Full time

Job summary

Flintex Consulting Pte Ltd in Singapore is seeking a Logistics Executive (Fresher) to support air export bookings and customer service. You will handle inquiries, process bookings, arrange collections, and provide flight details to clients while coordinating with overseas offices.

The role requires proficiency in Word and Excel, strong English communication, and the ability to work independently to meet deadlines.

Qualifications

• Proficient in Microsoft Word and Excel.
• Able to communicate effectively in English, both verbally and in writing.
• Independent: can deliver tasks with minimal supervision.
• Capable of meeting deadlines and taking ownership.
• Fresh graduates are welcome; no prior industry experience required.
• Experience is advantageous but not required.

Responsibilities

• Attend to customers’ inquiries.
• Prepare and process Air Export booking requests.
• Arrange for collection of cargo at customers’ premises.
• Provide booking confirmations and flight details to customers.
• Manage customers’ expectations and complaints.
• Correspond with overseas offices on shipment status and inquiries.
• Verify invoices from vendor.

Skills

MS Word

MS Excel

English proficiency

Independent worker

Deadline oriented

No experience required

Customer service

Job description

Job Information

Work Experience Fresher

Logistics

SGD 2600 - SGD 3000

City Singapore

State/Province Central Singapore

079903

Job Description

Job Scope

• Attend to customers’ inquiry
• Prepare and process Air Export booking request
• Arrange for collection of cargo at customers’ premise
• Provide booking confirmation and flight details to customers
• Mange customers’ expectations and complaints
• Correspond with overseas offices on shipment status and inquiries
• Verify invoices from vendor

Requirement

• Proficient in using Microsoft Word and Excel
• Able to manage assigned responsibilities independently and deliver work with minimal supervision.
• Ability to communicate effectively in English, both verbally and in writing, to perform job-related duties.
• Able to work efficiently, meet deadlines, and take ownership of assigned tasks.
• Prior work experience in this industry is not required, but will be at advantage
• Candidates with direct working experience may be considered for senior positions, while candidates without prior experience are also encouraged to apply.

Working hours:

5 days work week ( Mon to Fri or Tue to Sat )