Air Cargo Customer Service Specialist

SEARCH STAFFING SERVICES PTE. LTD.; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

SEARCH STAFFING SERVICES PTE. LTD. is seeking a Cargo Customer Service professional to manage customer enquiries, bookings, and related coordination for airfreight operations in Asia.

The role involves providing rates, schedules, routing, and space availability, and coordinating with airlines and service providers to ensure smooth cargo movement. You will monitor shipments from booking to uplift, maintain accurate booking data, and support sales with quotations and opportunities.

Qualifications

• Minimum 1-2 years in air cargo customer service, reservations, or sales support.
• Familiar with airfreight booking procedures, rate quotations, flight schedules, and space availability.
• Proficient in MS Office (Excel, Word) and cargo booking/ERP systems.

Responsibilities

• Handle customer enquiries, quotations, bookings and booking amendments.
• Provide customers with rates, flight schedules, routing and space availability.
• Coordinate bookings with airlines and other service providers.
• Monitor shipments from booking through uplift and onward movement.
• Provide customers with timely shipment status and flight updates.
• Ensure booking and shipment information is accurately maintained.
• Liaise closely with sales, airlines and customers to ensure smooth cargo movement.
• Support the sales team with quotations, rate enquiries and potential shipment opportunities.

Skills

MS Office

Tools

Cargo booking ERP systems

Job description

SEARCH STAFFING SERVICES PTE. LTD. is seeking a Cargo Customer Service professional to manage customer enquiries, bookings, and related coordination for airfreight operations in Asia.

The role involves providing rates, schedules, routing, and space availability, and coordinating with airlines and service providers to ensure smooth cargo movement. You will monitor shipments from booking to uplift, maintain accurate booking data, and support sales with quotations and opportunities.