Air Cargo Customer Experience Specialist

WECRUIT PTE. LTD.; Singapore; On-site; SGD 26,000 - 42,000; Full time

Job summary

WECRUIT PTE. LTD. in Singapore is seeking a logistics coordinator to assist customers with daily cargo bookings for airline products, book capacity with airlines and confirm with customers.

You will interface with customers, warehouses, carriers and customs, track shipments, support invoicing, and ensure accurate data entry while maintaining good relationships. This role offers exposure to a fast-paced freight environment and opportunities to grow.

Responsibilities

• Assist customers with daily cargo bookings for various airline products.
• Book capacity with airlines and confirm it with customers.
• Be familiar with the requirements of our different airline products and advise customers accordingly.
• Administer cargo bookings by loading flight reservations into the system/template and ensuring all data is accurately updated.
• Interface with multiple parties, including customers, warehouses, carriers, and customs, regarding shipment requirements.
• Track and monitor shipment status and inform customers accordingly.
• Maintain good relationships with customers and handle their inquiries promptly.
• Work closely with the billing team to provide accurate data for invoicing.
• Perform other duties as assigned.

Job description

WECRUIT PTE. LTD. in Singapore is seeking a logistics coordinator to assist customers with daily cargo bookings for airline products, book capacity with airlines and confirm with customers.

You will interface with customers, warehouses, carriers and customs, track shipments, support invoicing, and ensure accurate data entry while maintaining good relationships. This role offers exposure to a fast-paced freight environment and opportunities to grow.