Air Cargo Customer Service Specialist

Search staffing services pte ltd

Singapore

On-site

SGD 36,000 - 58,000

Full time

4 days ago

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Job summary

We are seeking a Cargo Customer Service professional to join our client’s team in Singapore. You will handle inquiries, quotations, bookings, and amendments, providing rates, schedules and space availability while coordinating with airlines and service providers to ensure smooth cargo movement.

Key duties include monitoring shipments from booking through uplift, updating customers on status, and maintaining accurate booking data.

Qualifications

1–2 years in air cargo customer service, reservations or sales support.
Familiar with airfreight booking procedures, rate quotations, flight schedules and space availability.
Proficient in MS Office and cargo booking/ERP systems.
Strong communication and good organizational skills.
Detail-oriented with proactive attitude to shipment updates.

Responsibilities

Handle customer enquiries, quotations, bookings and booking amendments.
Provide customers with rates, flight schedules, routing and space availability.
Coordinate bookings with airlines and other service providers.
Monitor shipments from booking through uplift and onward movement.
Provide customers with timely shipment status and flight updates.
Ensure booking and shipment information is accurately maintained.
Liaise closely with sales, airlines and customers to ensure smooth cargo movement.
Support the sales team with quotations, rate enquiries and potential shipment opportunities.