Air Freight Customer Service Specialist

WECRUIT PTE. LTD.; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

WECRUIT PTE. LTD. in Singapore is looking for a professional to assist customers with daily cargo bookings for various airline products. The role requires familiarity with airline product requirements and the ability to maintain good relationships with clients.

You will administer cargo bookings, confirm capacity with airlines, and track shipment statuses while working closely with the billing team for accurate invoicing. Strong customer service skills are essential.

Responsibilities

• Assist customers with daily cargo bookings for various airline products.
• Book capacity with airlines and confirm it with customers.
• Be familiar with the requirements of our different airline products and advise customers accordingly.
• Administer cargo bookings by loading flight reservations into the system/template and ensuring all data is accurately updated.
• Interface with multiple parties regarding shipment requirements.
• Track and monitor shipment status and inform customers accordingly.
• Maintain good relationships with customers and handle their inquiries promptly.
• Work closely with the billing team to provide accurate data for invoicing.
• Perform other duties as assigned.

Job description

WECRUIT PTE. LTD. in Singapore is looking for a professional to assist customers with daily cargo bookings for various airline products. The role requires familiarity with airline product requirements and the ability to maintain good relationships with clients.

You will administer cargo bookings, confirm capacity with airlines, and track shipment statuses while working closely with the billing team for accurate invoicing. Strong customer service skills are essential.