AI Support Engineer: Diagnose & Fix AI Coding Tools

present of AI; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Cognition in Singapore is seeking a Customer & Solutions engineer to tackle hard technical problems for customers using Devin and Windsurf in their own setups. The role centers on reproducing unclear bugs, reading logs, and tracing failures across cloud, containers, CI systems, and code.

A strong candidate has about four years in engineering or technical support, solid Linux, Docker, Git, and cloud basics, and writes clearly to both customers and engineers.

Qualifications

• About four years of engineering or technical support experience.
• Strong Linux, Docker, and Git proficiency.
• Ability to write clearly for both customers and engineers.

Responsibilities

• Reproduce unclear bugs from logs and customer setups.
• Trace failures across cloud, containers, CI systems, and code.
• Document findings and contribute to playbooks and automations.

Skills

Linux

Debugging

Technical writing

Customer communication

Tools

Docker

Git

Cloud basics

CI/CD tooling

Job description

Cognition in Singapore is seeking a Customer & Solutions engineer to tackle hard technical problems for customers using Devin and Windsurf in their own setups. The role centers on reproducing unclear bugs, reading logs, and tracing failures across cloud, containers, CI systems, and code.

A strong candidate has about four years in engineering or technical support, solid Linux, Docker, Git, and cloud basics, and writes clearly to both customers and engineers.