AI-Driven Enterprise Client Success Manager

fun.xyz; Singapore; In loco; SGD 120.000 - 180.000; Tempo pieno

Descrizione del lavoro

fun.xyz, headquartered in Singapore, is seeking an experienced Enterprise Client Success professional to own a named share of the enterprise book and support Asia hours. You will expand mid-market work, automate processes with the Client Success lead, and use AI to draft and document client interactions.

You will collaborate with engineering, product, and design to provide timely, contextual guidance while maintaining strong client satisfaction and predictable renewals.

Competenze

• 5+ years in client success or technical account management handling named enterprise accounts.
• Ability to follow an integration journey and answer most questions without writing production code.
• Strong AI skills with fluency in Claude or similar tools.
• Honest, forthright, and able to navigate difficult conversations and renewals.
• Excellent asynchronous collaboration across multiple time zones and teams.

Mansioni

• Own enterprise relationships with a named share of the book and regular reviews.
• Cover the rest of the enterprise book to ensure availability across Asia hours.
• Own renewals and expansions; keep CRM accurate and predictable.
• Triage mid-market work and partner to automate with the Client Success lead.
• Leverage AI daily to draft, document, and reduce repetitive questions for teams.

Conoscenze

Client success

Technical account management

AI fluency

Clear communication

Time-zone coordination

Strumenti

SQL

BI tools

Descrizione del lavoro

fun.xyz, headquartered in Singapore, is seeking an experienced Enterprise Client Success professional to own a named share of the enterprise book and support Asia hours. You will expand mid-market work, automate processes with the Client Success lead, and use AI to draft and document client interactions.

You will collaborate with engineering, product, and design to provide timely, contextual guidance while maintaining strong client satisfaction and predictable renewals.