Account Manager: AI-Driven Customer Success & Growth

JC Consulting; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

JC Consulting is seeking an Account Manager focused on Customer Success & Growth in Singapore. The role centers on managing a diverse client portfolio, driving renewals, and uncovering expansion opportunities in a fast-paced, enterprise-focused environment.

You will lead onboarding, ensure product adoption, conduct training, and leverage AI tools to enhance customer outcomes. This in-office position requires strong relationship-building and strategic thinking.

Qualifications

• 3+ years in B2B SaaS customer success, account management, or related roles.
• Bachelor’s degree or above in a business/technical field is a plus.
• Excellent interpersonal and presentation skills for stakeholders at all levels.
• Proficiency with AI tools (e.g., ChatGPT, Claude, Gemini) to research prospects and prepare meetings.
• Strong ownership, urgency, and adaptability in a fast-moving environment.
• Experience selling into R&D/IP/legal/innovation teams is highly preferred.

Responsibilities

• Build trusted, long-term relationships with customers and understand their goals.
• Drive onboarding and product adoption to deliver measurable business value.
• Deliver tailored training and workshops, including AI-powered capabilities.
• Monitor engagement, address adoption challenges and churn risks, and support renewals.
• Collaborate with internal teams to resolve challenges and advocate for customer needs.
• Leverage insights to improve engagement strategies and scale adoption initiatives.

Skills

Customer relationships

B2B SaaS

Account management

Communication

Education

Bachelor’s degree or above

Tools

AI tools

Job description

JC Consulting is seeking an Account Manager focused on Customer Success & Growth in Singapore. The role centers on managing a diverse client portfolio, driving renewals, and uncovering expansion opportunities in a fast-paced, enterprise-focused environment.

You will lead onboarding, ensure product adoption, conduct training, and leverage AI tools to enhance customer outcomes. This in-office position requires strong relationship-building and strategic thinking.