APAC Enterprise CSM — AI-Driven Legal Tech

Aitomic Jobs; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Harvey is seeking an Enterprise Customer Success Manager to own end-to-end post-sales experiences for high-value accounts in Singapore and across APAC. You will drive adoption, retention, and expansion, partnering with Sales, Product and Legal Engineering to translate client needs into measurable outcomes.

You will lead onboarding, craft success plans, and deliver executive reviews to sustain growth in a fast-scaling AI-driven legal tech environment.

Qualifications

• 5+ years of experience in customer success or account management within enterprise SaaS or technology.
• Experience managing enterprise accounts with multiple stakeholders, including C-suite and senior leaders.
• Ability to use health data, product usage metrics, and KPIs to drive engagement strategy.

Responsibilities

• Own strategic account management for enterprise clients across Singapore and APAC.
• Lead onboarding and implementation for new deployments with multi-stakeholder coordination.
• Develop success plans using product usage data and health scores to mitigate churn and identify growth.
• Serve as trusted advisor on Harvey's AI capabilities and conduct trainings and workshops.
• Collaborate cross-functionally to influence roadmap and align on account goals.

Skills

Enterprise SaaS

Account management

Customer success

Executive presence

Job description

Harvey is seeking an Enterprise Customer Success Manager to own end-to-end post-sales experiences for high-value accounts in Singapore and across APAC. You will drive adoption, retention, and expansion, partnering with Sales, Product and Legal Engineering to translate client needs into measurable outcomes.

You will lead onboarding, craft success plans, and deliver executive reviews to sustain growth in a fast-scaling AI-driven legal tech environment.