Account Manager (Customer Success & Growth)

JC Consulting; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

JC Consulting is seeking an Account Manager focused on Customer Success & Growth in Singapore. The role centers on managing a diverse client portfolio, driving renewals, and uncovering expansion opportunities in a fast-paced, enterprise-focused environment.

You will lead onboarding, ensure product adoption, conduct training, and leverage AI tools to enhance customer outcomes. This in-office position requires strong relationship-building and strategic thinking.

Qualifications

• 3+ years in B2B SaaS customer success, account management, or related roles.
• Bachelor’s degree or above in a business/technical field is a plus.
• Excellent interpersonal and presentation skills for stakeholders at all levels.
• Proficiency with AI tools (e.g., ChatGPT, Claude, Gemini) to research prospects and prepare meetings.
• Strong ownership, urgency, and adaptability in a fast-moving environment.
• Experience selling into R&D/IP/legal/innovation teams is highly preferred.

Responsibilities

• Build trusted, long-term relationships with customers and understand their goals.
• Drive onboarding and product adoption to deliver measurable business value.
• Deliver tailored training and workshops, including AI-powered capabilities.
• Monitor engagement, address adoption challenges and churn risks, and support renewals.
• Collaborate with internal teams to resolve challenges and advocate for customer needs.
• Leverage insights to improve engagement strategies and scale adoption initiatives.

Skills

Customer relationships

B2B SaaS

Account management

Communication

Education

Bachelor’s degree or above

Tools

AI tools

Job description

Position: Account Manager (Customer Success & Growth)

Role Summary:

As an Account Manager, you will play a pivotal role in driving customer success and revenue growth by managing a portfolio of innovative clients from various industries. This position is at the heart of building lasting relationships, driving renewals, and uncovering opportunities for expansion.

This is an in-office position in Singapore.

What You'll Be Doing:

• Build trusted, long-term relationships with customers, understanding their business goals, challenges, and evolving needs.
• Drive successful onboarding and product adoption, helping customers integrate solutions into their workflows and achieve measurable business value.
• Deliver tailored training and workshops, introduce AI-powered capabilities, and help customers discover new use cases to maximize product value.
• Monitor customer engagement and usage, proactively address adoption challenges and churn risks, and strengthen customer retention and renewal readiness.
• Collaborate with internal teams to resolve customer challenges, ensure timely follow-up, and advocate for customer needs and feedback.
• Leverage customer insights and usage data to improve engagement strategies, scale adoption initiatives, and enhance overall customer success.

About You:

• 3+ years in B2B SaaS customer success, account management, or related customer-facing roles. Experience in enterprise software, AI, intellectual property, information services, or consulting is a plus, particularly in technology, digital transformation, or business consulting.
• Bachelor’s degree or above; background in business, chemical, engineering, or related fields is a plus.
• Excellent interpersonal and presentation skills, with the ability to engage, influence, and build trust with stakeholders at different levels.
• Proficiency in using AI tools such as ChatGPT, Claude, Gemini and other productivity or sales AI tools to research prospects, analyse information, personalise outreach, prepare for meetings and improve day-to-day productivity.
• Passionate about customer success, with the ability to understand complex business challenges, identify practical solutions, and drive meaningful customer outcomes.
• Brings a strong sense of urgency, curiosity and ownership, with the willingness to take initiative rather than waiting for instructions. Enjoys working in a fast-moving environment where priorities can evolve quickly.
• Experience selling into R&D, IP, legal, or innovation teams is highly preferred